Matomo Issue #2016 - Data Loss and Visitor Log becomes Zero for some days,

@anonymous-matomo-user opened this Issue on January 14th 2011

Hi,

Until the middle of the day, the visitor log shows all the data's. Suddenly the next day, for a particular website, the log becomes zero.

I have three websites installed with piwik code, it does not become zero for all three websites on the same day. This happening for second time. For Website 1 in the picture, it happened on 12th Jan and for another website no 3, it happened on 11th jan.

What is problem and how to resolve.

I tried to replace PHP file ActiveProcessing.PHP in one of the other forum, which makes entire piwik crash.

help me to fix this issue.

thanks.

barath
Keywords: Data Loss

@anonymous-matomo-user commented on January 14th 2011

Attachment: weblist
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@anonymous-matomo-user commented on January 14th 2011

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@anonymous-matomo-user commented on January 14th 2011

Attachment: third
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@peterbo commented on January 15th 2011 Contributor

Please check if the memory_limit was exceeded. If you are not sure, please raise the memory limit and check if this happens again.

@mattab commented on January 17th 2011 Member

are you are using 1.1.1? Do you have logs in your piwik_log_visit table for these dates? works for us

This Issue was closed on January 17th 2011

Data Loss and Visitor Log becomes Zero for some days, #2016