URL pattern contains something like
users regularly visit that page but 0 conversions.
Please, why? On your documentation there's no specific example except for "contact" keyword.
Is the slash / an issue on the pattern or the problem somewhere else?
eg. on access log
IP ADDRESS - - [13/Dec/2022:10:46:09 +0100] "GET /myfolder/ii/mod/why/submit?key=5663b8d0fb91d0423aed4282fc49e2a4&id_mod=25&id_ca=64112&id_or=14413 HTTP/2.0" 200 10330 "https://domain.com/myfolder/ii/mod/why/confirm?get_confirmation=1" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/22.214.171.124 Safari/537.36 OPR/126.96.36.199"
In that example the pattern contains
so that's the goal but your software doesn't register the conversion at the moment.
Hello, is it possible that this issue is caused by the script on the footer instead of the head ? I will test in these days to understand if it works well keeping the script inline. Thanks
For questions about configuration, please ask first on forums: https://forum.matomo.org/
Hi, For questions about configuration, please ask first on forums: https://forum.matomo.org/ Please precise:
Firefox 108 64bit
Maybe found, there was an error from fbpixel 'cause
fbq wasn't defined. The strange thing was that Matomo retrieved in realtime the goal on the visitor profile but then the summary and the specific goal widget were never updated.
Is it expected, just because of an error on console from other scripts?
Matomo retrieved in realtime the goal on the visitor profile but then the summary and the specific goal widget were never updated
This is probably due to archiving settings. Either wait for 1 day, or: https://matomo.org/faq/on-premise/how-to-set-up-auto-archiving-of-your-reports/
@heurteph-ei it's not about archiving, when I disabled the fbpixel then I saw the recent goal/conversion updated.
If a goal is configured to be triggered when a certain URL is visited, the goal will be triggered internally as soon as a tracking request contains this URL. So I guess the regex for the url match that is configured for the goal does not match for some reason.
You may want to check again how exactly the gal is configured and what exact url is sent in the tracking request.
Regarding fbpixel: Maybe that pixel manipulates the URL in some way, so it doesn't match anymore in the end
It might be possible to solve that using the PHP tracker and send the tracking requests in PHP directly, but it might be hard to associate that with the correct visit then.
Another possibility would be to redirect the user to a certain page after a checkout, so that one can be used for goal tracking maybe.
As there is nothing in Matomo what we could change to improve that atm, I'll close this issue for now. You can try getting some more help on our forum or maybe our support.