@Guiraud opened this Issue on September 22nd 2022

No answers on the forum for this.

Expected Behavior

Going to the website and finding the login page

Current Behavior

Prints an error message :

Votre installation de Matomo fonctionne sur l'ancienne version 4.10.1 et nous avons détecté que votre base de données a été mise à jour vers la version plus récente 4.11.0. Peut-être que les administrateurs de Matomo sont en train de terminer le processus de mise à jour en ce moment. Veuillez réessayer dans quelques minutes. Si vous rencontrez toujours ce problème, veuillez contacter votre administrateur Matomo pour obtenir de l'aide.

Possible Solution

Maybe two installed versions are there

Steps to Reproduce (for Bugs)



While updating with sudo apt update && sudo apt upgrade -y

Your Environment

  • Matomo Version:
    Good question
  • PHP Version: 8.1.10
  • Server Operating System: Debian GNU/Linux 11 (bullseye)
  • Additionally installed plugins:
  • Browser: Firefox 91.13.0esr (64 bits)
  • Operating System: Debian GNU/Linux 10 (buster)
@bx80 commented on September 22nd 2022 Contributor

Hi @Guiraud, thanks for reaching out.

It sounds like the update from Matomo 4.10 to 4.11 didn't complete successfully.

Are you able to run ./console core:update from the Matomo installation directory?

@MatomoForumNotifications commented on September 23rd 2022

This issue has been mentioned on Matomo forums. There might be relevant details there:


@Mela commented on January 27th 2023

I had the same problem today and I can run ./console core:update without any problems. I get the message back that the update ran already successfully.

My Matomo installation updated today to version:

Matomo-Version: 4.13.2
MySQL-Version: 10.5.18-MariaDB-1:10.5.18+maria~ubu2004-log
PHP-Version: 8.1.13


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