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An error occurred : Matomo 4.10.1 and database in 4.11.0. #19757

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Guiraud opened this issue Sep 22, 2022 · 6 comments
Open

An error occurred : Matomo 4.10.1 and database in 4.11.0. #19757

Guiraud opened this issue Sep 22, 2022 · 6 comments
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Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users.
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@Guiraud
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Guiraud commented Sep 22, 2022

No answers on the forum for this.

Expected Behavior

Going to the website and finding the login page

Current Behavior

Prints an error message :

Votre installation de Matomo fonctionne sur l'ancienne version 4.10.1 et nous avons détecté que votre base de données a été mise à jour vers la version plus récente 4.11.0. Peut-être que les administrateurs de Matomo sont en train de terminer le processus de mise à jour en ce moment. Veuillez réessayer dans quelques minutes. Si vous rencontrez toujours ce problème, veuillez contacter votre administrateur Matomo pour obtenir de l'aide.

Possible Solution

Maybe two installed versions are there

Steps to Reproduce (for Bugs)

Context

While updating with sudo apt update && sudo apt upgrade -y

Your Environment

  • Matomo Version:
    Good question
  • PHP Version: 8.1.10
  • Server Operating System: Debian GNU/Linux 11 (bullseye)
  • Additionally installed plugins:
  • Browser: Firefox 91.13.0esr (64 bits)
  • Operating System: Debian GNU/Linux 10 (buster)
@Guiraud Guiraud added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Sep 22, 2022
@bx80
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bx80 commented Sep 22, 2022

Hi @Guiraud, thanks for reaching out.

It sounds like the update from Matomo 4.10 to 4.11 didn't complete successfully.

Are you able to run ./console core:update from the Matomo installation directory?

@MatomoForumNotifications
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This issue has been mentioned on Matomo forums. There might be relevant details there:

https://forum.matomo.org/t/warning-message-after-update/47150/3

@sgiehl sgiehl added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Oct 6, 2022
@peterhashair peterhashair removed the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Nov 9, 2022
@Mela
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Mela commented Jan 27, 2023

I had the same problem today and I can run ./console core:update without any problems. I get the message back that the update ran already successfully.

My Matomo installation updated today to version:

Matomo-Version: 4.13.2
MySQL-Version: 10.5.18-MariaDB-1:10.5.18+maria~ubu2004-log
PHP-Version: 8.1.13

Regards,
Mela

@sgiehl
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sgiehl commented Jan 30, 2023

Hi @Mela
Do you still have that error displayed? In some cases it could be a matter of caching that this error is shown directly after the update maybe. If it persist, that would actually mean, that the database performed an update to the newer version, but the files in filesystem are still from an older version. This is something that should not happen, unless you manually copy over old files after performing an update.

@Guiraud
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Guiraud commented May 31, 2023

Still having the issue. here's some details :


An error occurred
Votre installation de Matomo fonctionne sur l'ancienne version 4.11.0 et nous avons détecté que votre base de données a été mise à jour vers la version plus récente 4.13.3. Peut-être que les administrateurs de Matomo sont en train de terminer le processus de mise à jour en ce moment. Veuillez réessayer dans quelques minutes. Si vous rencontrez toujours ce problème, veuillez contacter votre administrateur Matomo pour obtenir de l'aide.
```
WHen I do the update with the matomo console : 
```
 ./console core:update
PHP Deprecated:  Using ${var} in strings is deprecated, use {$var} instead in /var/www/html/matomo/core/testMinimumPhpVersion.php on line 130
PHP Deprecated:  Function utf8_encode() is deprecated in /var/www/html/matomo/vendor/szymach/c-pchart/constants.php on line 50
WARNING [2023-05-31 19:29:13] 3766023  /var/www/html/matomo/plugins/PrivacyManager/DoNotTrackHeaderChecker.php(29): Deprecated - Creation of dynamic property Piwik\Plugins\PrivacyManager\DoNotTrackHeaderChecker::$config is deprecated - Matomo 4.11.0 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2023-05-31 19:29:13] 3766023  /var/www/html/matomo/core/Console.php(135): Deprecated - Callables of the form ["Piwik\Console", "Symfony\Component\Console\Application::doRun"] are deprecated - Matomo 4.11.0 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)

Everything is already up to date.
Error: error or warning logs detected, exit 1
```

You might some more info : 
```
/var/www/html/matomo# php --version
PHP 8.2.6 (cli) (built: May 12 2023 07:47:08) (NTS)
Copyright (c) The PHP Group
Zend Engine v4.2.6, Copyright (c) Zend Technologies
    with Zend OPcache v8.2.6, Copyright (c), by Zend Technologies
```

@sgiehl
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sgiehl commented Jun 22, 2023

Hey @Guiraud.
Did that happen when updating to 4.13.3?
Could you check which version is defined within the file core/Version.php?
Also does this error only occur on updating and afterwards everything works again, or does the error remain?

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@Mela @sgiehl @peterhashair @Guiraud @bx80 @MatomoForumNotifications @innocraft-automation