@gheisz opened this Issue on September 15th 2022

Expected Behavior

When trying to log into our local server installation log in with username and password should be possible.

Current Behavior

After entering username and password the URL changes to https://matomo.regnumchristi.eu/index.php?module=Login and shows an error message "Error: form security failed. Token doesn not match. Please reload the form and check whether cookies are activated." (my translation from German "Fehler: Formularsicherheit fehlgeschlagen, Token stimmt nicht überein. Bitte laden Sie das Formular neu und überprüfen Sie, ob Ihre Cookies aktiviert sind.")
In most cases login actually worked which can be seen when I simply remove /index.php?module=Login from the URL.
I am not sure whether there is a aconnection with checking "Stay logged in / Angemeldet bleiben" or leaving it unchecked.

Possible Solution

No idea

Your Environment

  • Matomo Version: 4.11.0
  • PHP Version: 7.4.30
  • Server Operating System: Linux
  • Additionally installed plugins: none
  • Browser: MS Edge
  • Operating System: Windows 11
@heurteph-ei commented on September 16th 2022

Hello,
Can you try to go to https://matomo.regnumchristi.eu/index.php (without any additional parameter) in a private navigation window (in order to remove all any cookie)?

@gheisz commented on September 16th 2022

That worked nicely.
GH

Von: heurteph-ei @.>
Gesendet: Freitag, 16. September 2022 11:21
An: matomo-org/matomo
@.>
Cc: Heisz Gerd @.>; Author @.>
Betreff: Re: [matomo-org/matomo] Login on local installation does not fully work (Issue #19742)

Hello,
Can you try to go to https://matomo.regnumchristi.eu/index.php (without any additional parameter) in a private navigation window (in order to remove all any cookie)?


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@heurteph-ei commented on September 19th 2022

Hi @gheisz
Then I think you can close your issue...

@gheisz commented on September 19th 2022

I just deleted all cookies in my normal browser window and I still have the same problem.
I even deleted all other browser data. No change.
Yours,
Gerd

Von: heurteph-ei @.>
Gesendet: Montag, 19. September 2022 14:50
An: matomo-org/matomo
@.>
Cc: Heisz Gerd @.>; Mention @.>
Betreff: Re: [matomo-org/matomo] Login on local installation does not fully work (Issue #19742)

Hi @gheiszhttps://github.com/gheisz
Then I think you can close your issue...


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@heurteph-ei commented on September 20th 2022

No idea...
@sgiehl maybe?

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