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Login on local installation does not fully work #19742

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gheisz opened this issue Sep 15, 2022 · 10 comments
Closed

Login on local installation does not fully work #19742

gheisz opened this issue Sep 15, 2022 · 10 comments
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answered For when a question was asked and we referred to forum or answered it.

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@gheisz
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gheisz commented Sep 15, 2022

Expected Behavior

When trying to log into our local server installation log in with username and password should be possible.

Current Behavior

After entering username and password the URL changes to https://matomo.regnumchristi.eu/index.php?module=Login and shows an error message "Error: form security failed. Token doesn not match. Please reload the form and check whether cookies are activated." (my translation from German "Fehler: Formularsicherheit fehlgeschlagen, Token stimmt nicht überein. Bitte laden Sie das Formular neu und überprüfen Sie, ob Ihre Cookies aktiviert sind.")
In most cases login actually worked which can be seen when I simply remove /index.php?module=Login from the URL.
I am not sure whether there is a aconnection with checking "Stay logged in / Angemeldet bleiben" or leaving it unchecked.

Possible Solution

No idea

Your Environment

  • Matomo Version: 4.11.0
  • PHP Version: 7.4.30
  • Server Operating System: Linux
  • Additionally installed plugins: none
  • Browser: MS Edge
  • Operating System: Windows 11
@gheisz gheisz added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Sep 15, 2022
@heurteph-ei
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Hello,
Can you try to go to https://matomo.regnumchristi.eu/index.php (without any additional parameter) in a private navigation window (in order to remove all any cookie)?

@gheisz
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gheisz commented Sep 16, 2022 via email •
edited by sgiehl

@heurteph-ei
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Hi @gheisz
Then I think you can close your issue...

@gheisz
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gheisz commented Sep 19, 2022 via email •
edited by sgiehl

@heurteph-ei
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No idea...
@sgiehl maybe?

@sgiehl
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sgiehl commented Nov 10, 2022

Sorry, guess that one slipped through. I'm actually not aware of any known login issues.
@gheisz Are you still having that login issue?
There are a lot of related post on our forum at https://forum.matomo.org. Maybe you are able to find a prober solution there.
If not we might need to investigate that further. But it might take a while till we have time to tackle it.

@sgiehl sgiehl added Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. and removed Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. labels Nov 10, 2022
@gheisz
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gheisz commented Nov 11, 2022 via email •
edited by sgiehl

@sgiehl
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sgiehl commented Nov 11, 2022

@gheisz So it works in an incognito tab but not in a normal browser session? My guess would be that maybe a browser plugin might be the problem. Do you maybe have any browser plugins installed? Maybe try disabling them too see if any of them is the problem.

@gheisz
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gheisz commented Nov 11, 2022 via email •
edited by sgiehl

@sgiehl
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sgiehl commented Nov 13, 2022

Glad to hear it's working now. I'll close the issue. Cheers!

@sgiehl sgiehl closed this as not planned Won't fix, can't repro, duplicate, stale Nov 13, 2022
@sgiehl sgiehl added answered For when a question was asked and we referred to forum or answered it. and removed Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. labels Nov 13, 2022
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