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When viewing a Goal report (right after creating a Goal), because reports can take minutes or hours to generate, as a user I want to see the notification that clarifies it is expected to have empty reports and that I need to wait #19737

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mattab opened this issue Sep 15, 2022 · 1 comment
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c: Consistent Reports & Analytics UX For bugs and features that make Analytics reporting UI behave more consistently. c: Onboarding For issues that make the experience of getting Matomo up and running better. c: Usability For issues that let users achieve a defined goal more effectively or efficiently. Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc.
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@mattab
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mattab commented Sep 15, 2022

Outcome

After creating a new Goal, because reports take hours to generate, as a user I want to see the notification that clarifies it is expected to have empty reports and that I need to wait

Reproduce

  • Go to Matomo as super user or admin
  • Click "Goals" in left menu
  • Click “add a new goal”
  • create any goal
  • then open the goal report with any date range (today, or yesterday, etc.)

Got

Empty state showing zeros but no friendly explanation:

image

Expected

Expected to see a notification at the top that explains the data is not processed yet but will be in a few hours.
Similar to the notification we show for a report including "Today" that is not processed yet (see eg. in #19736 )

@mattab mattab added the Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc. label Sep 15, 2022
@bx80
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bx80 commented Sep 22, 2022

Hi @mattab, thanks for the feedback, it would definitely be better user experience to have a clear explanation for the blank report 👍
I've assigned this issue for prioritization by the product team.

@bx80 bx80 added this to the For Prioritization milestone Sep 22, 2022
@mattab mattab modified the milestones: For Prioritization, 4.13.2, 5.1.0 Nov 30, 2022
@mattab mattab added the 5.1.0 label Jan 4, 2023
@mattab mattab modified the milestones: 5.1.0, 5.2.0 Jan 30, 2023
@mattab mattab removed the 5.1.0 label Aug 4, 2023
@mattab mattab added c: Usability For issues that let users achieve a defined goal more effectively or efficiently. c: Onboarding For issues that make the experience of getting Matomo up and running better. c: Consistent Reports & Analytics UX For bugs and features that make Analytics reporting UI behave more consistently. labels Dec 10, 2023
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Labels
c: Consistent Reports & Analytics UX For bugs and features that make Analytics reporting UI behave more consistently. c: Onboarding For issues that make the experience of getting Matomo up and running better. c: Usability For issues that let users achieve a defined goal more effectively or efficiently. Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc.
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