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Fatal error in 4.11.0 #19602

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mzch opened this issue Aug 5, 2022 · 6 comments
Closed

Fatal error in 4.11.0 #19602

mzch opened this issue Aug 5, 2022 · 6 comments
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answered For when a question was asked and we referred to forum or answered it.

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@mzch
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mzch commented Aug 5, 2022

Expected Behavior

Show System Check screen.

Current Behavior

PHP Fatal error. Please see below:
https://d.pr/i/MOOMpX
https://d.pr/i/ufkG7M

Possible Solution

Steps to Reproduce (for Bugs)

  1. Click CHECK FOR UPDATE for updaring to 4.11.0
  2. Finish updating
  3. Click Administration button.

Context

Not shown System Check screen.

Your Environment

  • Matomo Version: 4.11.0
  • PHP Version: 7.4.0
  • Server Operating System: Debian 11.4
  • Additionally installed plugins: only Cores
  • Browser: Chrome 104.0.5112.79
  • Operating System: macOS 12.5
@mzch mzch added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Aug 5, 2022
@sgiehl
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sgiehl commented Aug 5, 2022

Hi @mzch
Did you maybe have the Provider plugin installed before? It seems the plugin is marked as installed, but actually not available.
Could you maybe check your config.ini.php if it contains the plugin Provider within the PluginsInstalled section?
If it does, but you don't have the plugin in the plugin directory, simply remove the line in the config.

@justinvelluppillai
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Also relevant: #18505

@justinvelluppillai justinvelluppillai added answered For when a question was asked and we referred to forum or answered it. and removed Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. labels Aug 10, 2022
@justinvelluppillai
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Closing as answered, but please reopen and let us know if you think there is still an issue here.

@justinvelluppillai justinvelluppillai closed this as not planned Won't fix, can't repro, duplicate, stale Aug 10, 2022
@mzch
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mzch commented Aug 10, 2022

Well, I deactivated UserCountryMap and UserCountry plugins to fix this issue...

@sgiehl
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sgiehl commented Aug 10, 2022

Deactivating those plugin might not be the best approach, as it might also disable geolocation of your visitors. I'll prepare a small code change to make sure this problem can't occur in the future

@sgiehl sgiehl mentioned this issue Aug 10, 2022
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@mzch
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mzch commented Aug 10, 2022

Wow, I have a high expectation. Thanks!

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@mzch @justinvelluppillai @sgiehl