Hi @solevis, thanks for reporting this. Those figures do look incorrect. I was unable to recreate the issue on demo.matomo.cloud so it could be a bug specific to your configuration or data. Our product team will review the issue for further prioritization.

Isn't it a problem of data archiving?

Isn't it a problem of data archiving?

Yes, that would seem likely.

@solevis If you are comfortable with running console commands then you could try invalidating and re-archiving the data for the month of May to see if the correct figures are shown after the data is regenerated.

I don't know your exact configuration but if your site id was 1 then the console command would be:

./console core:invalidate-report-data --dates=2022-05-01,2022-05-31 --sites=1

You can then trigger the re-archiving with:

./console core:archive

There is more information in this FAQ

Hope that helps! 🙂

Isn't it a problem of data archiving?

Yes, that would seem likely.

@solevis If you are comfortable with running console commands then you could try invalidating and re-archiving the data for the month of May to see if the correct figures are shown after the data is regenerated.

I don't know your exact configuration but if your site id was 1 then the console command would be:

./console core:invalidate-report-data --dates=2022-05-01,2022-05-31 --sites=1

You can then trigger the re-archiving with:

./console core:archive

There is more information in this FAQ

Hope that helps! 🙂

Hi @bx80,

Thanks for your reply, but unfortunately I already done new archiving of all our data since march (twice), and nothing has changed.

I don't know if it can help, but we run Matomo with two frontends in load balancing and a third server as database.

@solevis did you enable the MarketingCampaignsReporting plugin within this period or shortly before that? Compare the numbers with the other report Acquisition -> All Channels - are the numbers for Campaigns correct in this report?

Hi @peterbo,

• I installed the MarketingCampaignsReporting the 25th may
• In Acquisition -> All Channels values seems correct, I have 14,474 for the month of may for the campaign I used as example in my first post (instead of 802 in Acquisition > Campaigns)

I checked values around the 25th of may (install date of the MarketingCampaignsReporting plugin), and values before the 25th are perfectly aligned between "Acquisition -> All Channels" and "Acquisition > Campaigns" and as soon as include data archived from the 25th may I have differences.

This is remotely connected with this: matomo-org/plugin-MarketingCampaignsReporting#9. The plugin uses other database fields for reporting, therefore wrong numbers are reported for overlapping / intersecting timeframes (core campaign handling to new campaign plugin).