@jmumby opened this Issue on March 15th 2022

There is a bit of confusion for customers when it comes to trialling cloud and Matomo for Wordpress. Users will for example install Matomo for WordPress and then mention there is no tracking in the cloud.

It would be good to have an admin notice congratulating the user on installing Matomo and that it does not track to the Cloud for example.


@tsteur commented on March 16th 2022 Member

@jmumby I've updated the WordPress plugin description so it'll become slightly more clear.

I've also thought about your suggestion for a while as I'm not 100% sure where to display it, for how long it should be displayed, and whether it would really help. I wouldn't do it for now but instead do a likely more effective solution:

  • Update the guide (done this already)
  • Update the product (details see below)

In the "No Data" screen, when we detect a WordPress site is configured as URL, then we currently show below:

  • On above screenshot make it more clear to follow the instructions from the guide and that it will require the "WP-Matomo" plugin (we could even link to it). For example Simply [follow the instructions from this guide](https://matomo.org/faq/new-to-piwik/how-do-i-install-the-matomo-tracking-code-on-wordpress/#wpmatomo) to install the [WP-Matomo plugin](https://wordpress.org/plugins/wp-piwik/). This has two critical changes. 1. Linking to #wpmatomo directly to the right content. 2. Mentioning WP-Matomo plugin is needed so people can skip the guide and directly go to the right plugin. We could also mention that "Matomo Analytics – Ethical Stats. Powerful Insights.` plugin, not sure if it makes sense.
  • As we can detect WordPress sites, and no data has been tracked, we could show in the "No Data" page another sentence saying something like "Set up the WordPress plugin already and not seeing any data?". And then in the content or in an FAQ mention it might be because the wrong plugin is installed and mention the correct plugin.
  • Above behaviour needs to be configurable as in Matomo for WordPress we would not want to mention "WP-Matomo" as they shouldn't use that plugin and they wouldn't use the wrong plugin accidentally.

Those would be some easy changes that will confuse people less. I reckon that this will help more than the changes in Matomo for WordPress that can be missed easily.

@tsteur commented on March 30th 2022 Member

Note: we're getting issue multiple times per week in support which is why we'd like to improve this so people won't install the wrong plugin anymore and so they will keep using Matomo

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