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No data for the month #18859

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ShenandoahInfo opened this issue Feb 28, 2022 · 8 comments
Closed

No data for the month #18859

ShenandoahInfo opened this issue Feb 28, 2022 · 8 comments
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answered For when a question was asked and we referred to forum or answered it.

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@ShenandoahInfo
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I logged in to do my monthly report and there is no data for the month of Feb. I also looked at the all-time data and it is the same as last month which confirms no Feb data
@sgiehl
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sgiehl commented Feb 28, 2022

Hi @ShenandoahInfo
Thanks for creating the issue. We are sorry to hear you are having trouble with your Matomo.
As it's hard to find any reason without more details, please help us by answering the following questions:

  • Are all reports empty for the month, or only certain ones?
  • Are visitors shown in the visits log, or is it empty as well?
  • Can you see data in the reports by switching to week or day reports within Feb?

@ShenandoahInfo
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ShenandoahInfo commented Feb 28, 2022 via email •
edited by sgiehl

@sgiehl
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sgiehl commented Mar 1, 2022

@ShenandoahInfo Ok. Are you able to see visitors when going to Visitors > Visits Log? If that one is empty as well, there were actually no visits tracked. If there are any it seems the archiving didn't run for some reason.

@ShenandoahInfo
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ShenandoahInfo commented Mar 1, 2022 via email •
edited by sgiehl

@ShenandoahInfo
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ShenandoahInfo commented Mar 1, 2022 via email •
edited by sgiehl

@sgiehl
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sgiehl commented Mar 2, 2022

Hey @ShenandoahInfo. As we haven't received any other similar report, it seems to be a very specific one.
You can try to invalidate the report data and re-archive the reports. See this FAQ for details: https://matomo.org/faq/how-to/faq_155/

If that doesn't help, please ask for help on our forum or if you are a customer of Matomo, reach out to our support.

@sgiehl sgiehl closed this as completed Mar 2, 2022
@sgiehl sgiehl added the answered For when a question was asked and we referred to forum or answered it. label Mar 2, 2022
@atom-box
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atom-box commented Mar 2, 2022

A few users have reported a similar issue this morning.

@atom-box
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atom-box commented Mar 3, 2022

At least one of the cases is actually not our product:
image

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@sgiehl @atom-box @ShenandoahInfo