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Unable to update Matomo using the web UI (4.2.6 > 4.7.1) #18826

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rusty1281 opened this issue Feb 20, 2022 · 4 comments
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Unable to update Matomo using the web UI (4.2.6 > 4.7.1) #18826

rusty1281 opened this issue Feb 20, 2022 · 4 comments
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answered For when a question was asked and we referred to forum or answered it.

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@rusty1281
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Expected Behavior

To be able to update using the web UI

Current Behavior

Up until version 4.2.6, the official docker image was working fine. I would get the update notifications just fine. Now, on version 4.2.6 I am unable to see new updates.

Possible Solution

Steps to Reproduce (for Bugs)

Going to settings > check for updates returns that I am on the last version (4.6.2). It doesn't detect new versions.

Context

Screenshot 2022-02-20 at 11 12 16

Screenshot 2022-02-20 at 11 13 08

Your Environment

Running in a docker (20.10.x) for the past 3y
Matomo version: 4.6.2
MySQL version: 5.7.9
PHP version: 8.0.16

Any info on this problem would be much appreciated.
@rusty1281 rusty1281 added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Feb 20, 2022
@Findus23
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Hi,
Can you check if your server (ideally inside the docker container) is able to reach https://api.matomo.org/1.0/getLatestVersion/ ?

@rusty1281
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Thank you @Findus23 for your fast response on the matter.

Hi,
Can you check if your server (ideally inside the docker container) is able to reach https://api.matomo.org/1.0/getLatestVersion/ ?

Yes indeed, I can, and it works just fine.
Screenshot 2022-02-20 at 17 56 44

@sgiehl
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sgiehl commented Jun 3, 2022

@rusty1281 I'll close this issue for now. We've already released couple of new versions meanwhile. If you still have problems with updating, feel free to comment here again or open a new issue.

@sgiehl sgiehl closed this as completed Jun 3, 2022
@sgiehl sgiehl added answered For when a question was asked and we referred to forum or answered it. and removed Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. labels Jun 3, 2022
@rusty1281
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rusty1281 commented Jun 3, 2022 via email

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@sgiehl @rusty1281 @Findus23