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TSV and CSV report can not be send nor download on wordpress multisite #18814

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fmh31200 opened this issue Feb 17, 2022 · 4 comments
Open

TSV and CSV report can not be send nor download on wordpress multisite #18814

fmh31200 opened this issue Feb 17, 2022 · 4 comments
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Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users.
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@fmh31200
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MS Edge : whereas PDF or HTML reports can be downloaded, CSV and TSV start downloading, but an error message appears "Network error".
None of them are received when "sent by email"

Chrome : reports of all formats can be downloaded, but like Edge, none of them are received when "sent by email"
@peterhashair
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@fmh31200 I tested on MS Edge, it seems working fine for me, is there any change, a WIFI or network connection drop during the process?

@fmh31200
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Thx for your help. no connection problem during the process.
Here's a screencast of downloads of PDF and CSV : https://watch.screencastify.com/v/v6kkOrrQEShxfgqE06rm

@peterhashair
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@fmh31200, thx for the screencast, will do more investgation, come back to you ASAP

@michalkleiner
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Hi @fmh31200, the video is no longer available. Can you please confirm this is still an issue for you on Matomo 4.15 or 4.16? Thank you.

@michalkleiner michalkleiner added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Nov 28, 2023
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@michalkleiner @peterhashair @fmh31200 @innocraft-automation