@mkassir95 opened this Issue on February 4th 2022

updating to version 4.7.1 has broken Matomo .
I was using version 4.6.2
I used automatic update option
I restarted my server and the problem persists

image

@Findus23 commented on February 4th 2022 Member

Can you please check the PHP or Matomo error log for more details on what exactly doesn't work?

@rr0001 commented on February 7th 2022

I also had the same error, plus another that said:

A fatal error occurred
The following error just broke Matomo (v4.7.1):

An exception has been thrown during the rendering of a template ("File `../../CoreHome/vue/src/MenuDropdown/MenuDropdown.less` not found. in anonymous-file-0.less").
in C:\Projects\opt\www\localhost\matomo\plugins\CoreUpdater\templates\runUpdaterAndExit_welcome.twig line 8            
Troubleshooting
Follow these steps to solve the issue or report it to the team:
If you have just updated Matomo to the latest version, please try to restart your web server. This will clear the PHP opcache which may solve the problem.
If this is the first time you see this error, please try refresh the page.
If this error continues to happen, we appreciate if you send the [error report](mailto:hello<a class='mention' href='https://github.com/matomo'>@matomo</a>.org?subject=Fatal%20error%20in%20Matomo%204.7.1&body=An%20exception%20has%20been%20thrown%20during%20the%20rendering%20of%20a%20template%20%28%22File%20%60..%2F..%2FCoreHome%2Fvue%2Fsrc%2FMenuDropdown%2FMenuDropdown.less%60%20not%20found.%20in%20anonymous-file-0.less%22%29.%20in%20C%3A%5CProjects%5Copt%5Cwww%5Clocalhost%5Cmatomo%5Cplugins%5CCoreUpdater%5Ctemplates%5CrunUpdaterAndExit_welcome.twig%208%20using%20PHP%208.0.12) to the Matomo team.

I was able to resolve the issue by manually downloading the zip file and overwriting all the files. I also had backed up my config/config.inc.php file.

@mkassir95 commented on February 7th 2022

Yes this error also appeared in my case but i was not able to reproduce it

On Tue, 8 Feb 2022, 00:53 Ralph R., @.***> wrote:

I also had the same error, plus another that said:

A fatal error occurred
The following error just broke Matomo (v4.7.1):

An exception has been thrown during the rendering of a template ("File ../../CoreHome/vue/src/MenuDropdown/MenuDropdown.less not found. in anonymous-file-0.less").
in C:\Projects\opt\www\localhost\matomo\plugins\CoreUpdater\templates\runUpdaterAndExit_welcome.twig line 8
Troubleshooting
Follow these steps to solve the issue or report it to the team:
If you have just updated Matomo to the latest version, please try to restart your web server. This will clear the PHP opcache which may solve the problem.
If this is the first time you see this error, please try refresh the page.
If this error continues to happen, we appreciate if you send the [error @.***?subject=Fatal%20error%20in%20Matomo%204.7.1&body=An%20exception%20has%20been%20thrown%20during%20the%20rendering%20of%20a%20template%20%28%22File%20%60..%2F..%2FCoreHome%2Fvue%2Fsrc%2FMenuDropdown%2FMenuDropdown.less%60%20not%20found.%20in%20anonymous-file-0.less%22%29.%20in%20C%3A%5CProjects%5Copt%5Cwww%5Clocalhost%5Cmatomo%5Cplugins%5CCoreUpdater%5Ctemplates%5CrunUpdaterAndExit_welcome.twig%208%20using%20PHP%208.0.12) to the Matomo team.

I was able to resolve the issue by manually downloading the zip file and
overwriting all the files. I also had backed up my config/config.inc.php
file.


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@pietryszak commented on February 21st 2022

Same issue, after update from 4.6.2 to 4.7.1 and server restart the same info is shown

@sgiehl commented on February 21st 2022 Member

@pietryszak What file system are you using on your server? Is it case sensitive or case insensitive?

@pietryszak commented on February 21st 2022

Ubuntu 20.04.4 LTS, ext4. With default file system settings.
I restore server from backup and old version of Matomo works fine.

@sgiehl commented on June 3rd 2022 Member

Closing this one, as it should be finally solved with #19156

This Issue was closed on June 3rd 2022
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