@suganja opened this Issue on January 27th 2022

After upgrading to 4.6.2, when I am logged in in Matomo, there are some issues with loading. I think, it's related to this issue, but couldn't solve the problem: https://github.com/matomo-org/matomo/issues/17589

grafik

I checked the error.log in Apache:

[Thu Jan 27 12:11:45.153081 2022] [php7:notice] [pid 18868:tid 1824] [client 10.5.20.62:53506] Error in Matomo: Failed to write cache file "E:\Intranet\matomo/tmp/templates_c/8c/8c69945382970ba9358b29855818d71a8eb8d53c39c9c89615548c1812552769.php"., referer: http://statistik-intern/index.php?module=CoreHome&action=index&idSite=1&period=day&date=today
[Thu Jan 27 12:12:03.781484 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54408] AH01630: client denied by server configuration: E:/Intranet/matomo/config/config.ini.php
[Thu Jan 27 12:12:03.785486 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54409] AH01630: client denied by server configuration: E:/Intranet/matomo/tmp/cache/tracker/matomocache_general.php
[Thu Jan 27 12:12:03.788484 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54410] AH01630: client denied by server configuration: E:/Intranet/matomo/tmp/
[Thu Jan 27 12:12:03.791485 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54411] AH01630: client denied by server configuration: E:/Intranet/matomo/tmp/empty
[Thu Jan 27 12:12:03.794539 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54412] AH01630: client denied by server configuration: E:/Intranet/matomo/lang/en.json
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.

  • Matomo Version: 4.6.2

  • PHP Version: 7.2

  • Server Operating System: Apache24

  • Additionally installed plugins:

  • Browser: Firefox, Chrome

  • Operating System: Windows

Hope to get a solution, thanks in Advance for replying.

@Findus23 commented on January 27th 2022 Member

Hi,

[Thu Jan 27 12:12:03.781484 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54408] AH01630: client denied by server configuration: E:/Intranet/matomo/config/config.ini.php

is not the issue, but showing that your server is set up as it should be (blocking these requests).

I'm assuming the actual issue is:

Failed to write cache file "E:\Intranet\matomo/tmp/templates_c/8c/8c69945382970ba9358b29855818d71a8eb8d53c39c9c89615548c1812552769.php

This issue tracker is intended for bug reports about specific reproducable bugs. If you want general help with your Matomo setup please ask on the forum (forum.matomo.org) the next time.

@suganja commented on January 28th 2022

Hi Findus23,
thank you for your reply. I am sorry, if this does no belong here, next time I will ask in the forum.

is not the issue, but showing that your server is set up as it should be (blocking these requests).

The directory for matomo in Apache is setup like this:

grafik

So I am not sure, where the problem is. I will ask in the forum.

This Issue was closed on January 28th 2022
Powered by GitHub Issue Mirror