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AH01630: client denied by server configuration: E:/Intranet/matomo/config/config.ini.php error after upgrading matomo from v3 to v4 #18693

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suganja opened this issue Jan 27, 2022 · 2 comments
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AH01630: client denied by server configuration: E:/Intranet/matomo/config/config.ini.php error after upgrading matomo from v3 to v4 #18693

suganja opened this issue Jan 27, 2022 · 2 comments
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answered For when a question was asked and we referred to forum or answered it.

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@suganja
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suganja commented Jan 27, 2022

After upgrading to 4.6.2, when I am logged in in Matomo, there are some issues with loading. I think, it's related to this issue, but couldn't solve the problem: #17589

grafik

I checked the error.log in Apache:

[Thu Jan 27 12:11:45.153081 2022] [php7:notice] [pid 18868:tid 1824] [client 10.5.20.62:53506] Error in Matomo: Failed to write cache file "E:\Intranet\matomo/tmp/templates_c/8c/8c69945382970ba9358b29855818d71a8eb8d53c39c9c89615548c1812552769.php"., referer: http://statistik-intern/index.php?module=CoreHome&action=index&idSite=1&period=day&date=today
[Thu Jan 27 12:12:03.781484 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54408] AH01630: client denied by server configuration: E:/Intranet/matomo/config/config.ini.php
[Thu Jan 27 12:12:03.785486 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54409] AH01630: client denied by server configuration: E:/Intranet/matomo/tmp/cache/tracker/matomocache_general.php
[Thu Jan 27 12:12:03.788484 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54410] AH01630: client denied by server configuration: E:/Intranet/matomo/tmp/
[Thu Jan 27 12:12:03.791485 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54411] AH01630: client denied by server configuration: E:/Intranet/matomo/tmp/empty
[Thu Jan 27 12:12:03.794539 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54412] AH01630: client denied by server configuration: E:/Intranet/matomo/lang/en.json
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.
Das System kann den angegebenen Pfad nicht finden.

  • Matomo Version: 4.6.2

  • PHP Version: 7.2

  • Server Operating System: Apache24

  • Additionally installed plugins:

  • Browser: Firefox, Chrome

  • Operating System: Windows

Hope to get a solution, thanks in Advance for replying.
@suganja suganja added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Jan 27, 2022
@Findus23
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Hi,

[Thu Jan 27 12:12:03.781484 2022] [authz_core:error] [pid 18868:tid 1844] [client ::1:54408] AH01630: client denied by server configuration: E:/Intranet/matomo/config/config.ini.php

is not the issue, but showing that your server is set up as it should be (blocking these requests).

I'm assuming the actual issue is:

Failed to write cache file "E:\Intranet\matomo/tmp/templates_c/8c/8c69945382970ba9358b29855818d71a8eb8d53c39c9c89615548c1812552769.php

This issue tracker is intended for bug reports about specific reproducable bugs. If you want general help with your Matomo setup please ask on the forum (forum.matomo.org) the next time.

@suganja
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suganja commented Jan 28, 2022 •
edited

Hi Findus23,
thank you for your reply. I am sorry, if this does no belong here, next time I will ask in the forum.

is not the issue, but showing that your server is set up as it should be (blocking these requests).

The directory for matomo in Apache is setup like this:

grafik

So I am not sure, where the problem is. I will ask in the forum.

@suganja suganja closed this as completed Jan 28, 2022
@tsteur tsteur added answered For when a question was asked and we referred to forum or answered it. and removed Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. labels Jan 30, 2022
@Findus23 Findus23 mentioned this issue Jul 10, 2022
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