@liping521 opened this Issue on October 11th 2021

We upgraded Matomo to 4.5.0 and observed a bug.
An exception has been thrown during the rendering of a template ("Unable to write in the cache directory (/var/www/html/tmp/templates_c/f9).").
in /var/www/html/plugins/CoreHome/templates/getDefaultIndexView.twig line 1

@Findus23 commented on October 11th 2021 Member


Can you make sure the user running PHP (and therefore Matomo) does have write access to your /var/www/html/tmp directory?

@tsteur commented on October 11th 2021 Member

@liping521 I'll close this issue already as it's a server configuration issue. However, we're happy to keep the conversation going. I'm assuming during the upgrade (maybe a manual update of uploading server files or a command was run on the CLI using a different user?) changed some permissions for some directories like the tmp or tmp/templates_c directory.

@liping521 commented on October 14th 2021

Yes. After I modify the permission, it's OK.

This Issue was closed on October 14th 2021
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