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Overlay not loading since Matomo 4.4.0 upgrade: error setting cookie _pk_id.1.2f7c
#17843
Comments
Hi @maxbraeutigam |
Hi @sgiehl, thanks for the quick answer. Yeah, let’s see. I will close the bug, if it’s solved. |
Resolved in 4.4.1 |
Great to hear @maxbraeutigam 👍 |
@valentin-ed Where and when exactly are those errors shown? When someone is being tracked, after login or in the overlay feature only? |
@sgiehl When someone is tracked, no errors in console. Only when i use the overlay feature. |
@valentin-ed Is the overlay still working, or is it broken? |
What do you mean ? If the overlay is "drawned" on the screen? Yes it is. But.. look https://i.imgur.com/Zckb0Rg.png |
Can you see any other error on the console? Or maybe some resources that can't be loaded? |
There is nothing more on the console (except a favicon which is not relevant). And in the "Network" there is no error. I don't really know where i can find more information. I'm using the Tag manager. May the JS generated by the Tag manager can cause a issue while using the Overlay ? |
Did you create a new container release in tag manager after you updated to Matomo 4.4.1? |
No, the Overlay wasn't working before. I upgraded because i thought it might solved the problem. But i did not create a new tag after the upgrade. |
Did you check the troubleshoot hints here: https://matomo.org/docs/page-overlay/#page-overlay-troubleshooting |
After several tries i found nothing. Even with blocking all javascript except the container.js of my matomo. The thing is tha the domain is never retrieved. I can find "undefined" in my console. I don't know if it should break but it does. |
@valentin-ed if there's the possibility for us to have a look at your Matomo that be great. If that's the case, please create a user in your Matomo with at least |
Hi @valentin-ed did you solve this issue? I'm having the same thing on matomo v 4.5.0. |
Expected Behavior
Overlay with analytics data should load and show number of clicks on links etc.
Current Behavior
Left panel and external site show up, left panel only shows "loading…" indicator and no overlay is produced.
Possible Reason
The only error visible on the console is
There was an error setting cookie
_pk_id.1.2f7c. Please check domain and path. container_rUey5fiC.js:56:287
Steps to Reproduce (for Bugs)
Tried to reproduce on demo.matomo.cloud and indeed, the overlay here is not loading, too.
Context
It broke down after upgrading to 4.4.0, before it was working without any problems.
Your Environment
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