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Install issue: Matomo couldn't write to some directories #17766

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math-GH opened this issue Jul 13, 2021 · 3 comments
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Install issue: Matomo couldn't write to some directories #17766

math-GH opened this issue Jul 13, 2021 · 3 comments
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answered For when a question was asked and we referred to forum or answered it.

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@math-GH
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math-GH commented Jul 13, 2021

I uploaded a fresh Matomo via FTP and wanted to start the install routine. But I get this error message

grafik

The problem: the tmp folder has no sub directories.

Expected Behavior

no error, start of install routine

Current Behavior

see screenshot

Steps to Reproduce (for Bugs)

fresh install

Your Environment

  • Matomo Version: 3.4.1
  • PHP Version: 7.4
@math-GH math-GH added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Jul 13, 2021
@Findus23
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The problem: the tmp folder has no sub directories.

That's exactly the problem. The user with which PHP is running doesn't have the right file permissions to create files and directories in tmp/. How to change this depends a lot on your webserver setup, but changing the owner to the PHP-user (often www-data) or changing the file permissions often helps.

@math-GH
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math-GH commented Jul 15, 2021

I see that the problem could be on my server. Just 777 works. And that could not be the solution. I am in contact with my hoster.

@math-GH
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math-GH commented Jul 17, 2021

I found the issue. Server-User and FTP-user had a miss match. After support from my web hoster it is solved now.

@math-GH math-GH closed this as completed Jul 17, 2021
@Findus23 Findus23 added answered For when a question was asked and we referred to forum or answered it. and removed Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. labels Jul 17, 2021
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