We have an issue in 2 different Matomo environments where the visitor log view is timing out, but only for users with the super user role.
The error the user get is:
"Oops… there was a problem during the request. ...."
For users with less access it works fine.
Both of these environments have quite a lot of data in them but the it happens for any website in the instans (event for the ones with almost no data in them).
For installations with the same codebase (and set up) with less data in them we do not see the issue, so it seems to be ralated to the overall size of the databases.
For some size references for the database (number of rows in one of the databases)
The total DB size is 514 GB
We are running Matomo 4.3.1
Did your super user maybe change the display limit at some point and Matomo tries to load a lot more data?
You could check if there is an entry in the
option table where the
viewDataTableParameters_user_Live.getLastVisitsDetails (you need to replace
user with the users login).
If there is an higher
filter_limit stored you can simply remove the record to reset it to the default.