e-commerce conversiontracking: added-to-cart item's conversionrate is zero after checkout #17740
Labels
Bug
For errors / faults / flaws / inconsistencies etc.
Milestone
Let's having a fresh clean install of matomo (4.3.1) to keep the explanation more simple. i think the issue still exists if more user data is available, but it's may hard to get the awareness of this issue.
when an item is added to the cart without viewing the item-/article-/productpage itself and checkout process is completed, the conversionrate of this article is zero. if the the product-page is visited AFTER the successful checkout, the conversion-rate will jump to 100%. the zero-conversion-rate doesn't feel right.
Expected Behavior
if an item is added to the cart (wether the dedicated item-page has been visited or not) the conversion rate should not be zero after checkout.
Current Behavior
if an item is added to the cart without visiting the the conversion rate is zero after checkout.
Possible Solution
Steps to Reproduce (for Bugs)
Context
Your Environment
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