Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Image tag failed to track order data. #17691

Closed
Amber-Wish opened this issue Jun 18, 2021 · 7 comments
Closed

Image tag failed to track order data. #17691

Amber-Wish opened this issue Jun 18, 2021 · 7 comments
Labels
answered For when a question was asked and we referred to forum or answered it.

Comments

@Amber-Wish
Copy link

Hello, dear project developers. I use img tag tracking to track order data. But it didn't work. Here's my link:
https://XXXXX.com/matomo.php?idsite=1&rec=1&idgoal=0&_id=fa7c52f5a0cc7c3e&ec_id=3762627510326&revenue=2.99&ec_st=2.99&ec_tx=0&ec_sh=2.99&ec_dt=5.96&ec_items=[["951650007","Blue Sea (Harmony) Small Size","",1.49,1],["951650003","Aquamarine (Freedom) Small Size","",1.49,1],["951650002","Clear Sky (Clear Thinking) Small Size","",1.49,1],["951650001","Flamingo Dance (Calmness) Small Size","",1.49,1]]
I can see that the request returns a 200 status code in the console, but I still can't see the order data in matomo.
image
Is there a problem with my link? Can you help me?
@Amber-Wish Amber-Wish added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Jun 18, 2021
@sgiehl
Copy link
Member

sgiehl commented Jun 18, 2021

Hi @Amber-Wish
Did you maybe encode the & too often? It seems it's encoded in the request url, but it shouldn't.
Btw. if you enable the debug mode for the tracker in your config, you should be able to see possible reasons in the log file.

@Amber-Wish
Copy link
Author

Hello, do you mean I don't need to write 'amp;'?

@Amber-Wish
Copy link
Author

BTW, in which folder can I see the log?

@sgiehl
Copy link
Member

sgiehl commented Jun 18, 2021

That depends. Within an html attribute the & can be encoded as &, as the browser would decode it before sending the request. When querying the url directly, there shouldn't be & but &.

The log should be located in matomo/tmp/logs/matomo.log

For me the above URL works (when using & instead of &). At least the log says there are items tracked:

DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] Items found in current cart, for conversion_item (visit,idorder)=array (
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 0 => 357671,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 1 => '3762627510326',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 2 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] )
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] array (
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] )
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] Ecommerce items that are added to the cart/order
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] array (
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 0 =>
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] array (
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 0 => 394600,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 1 => 394601,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 2 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 3 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 4 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 5 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 6 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 7 => '1.49',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 8 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] ),
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 1 =>
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] array (
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 0 => 394602,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 1 => 394603,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 2 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 3 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 4 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 5 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 6 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 7 => '1.49',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 8 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] ),
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 2 =>
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] array (
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 0 => 394604,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 1 => 394605,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 2 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 3 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 4 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 5 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 6 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 7 => '1.49',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 8 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] ),
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 3 =>
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] array (
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 0 => 394606,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 1 => 394607,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 2 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 3 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 4 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 5 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 6 => false,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 7 => '1.49',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 8 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] ),
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] )
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] INSERT IGNORE INTO matomo_log_conversion_item (idaction_sku, idaction_name, idaction_category, idaction_category2, idaction_category3, idaction_category4, idaction_category5, price, quantity, deleted, idorder, idsite, idvisitor, server_time, idvisit) VALUES  ( ?,?,?,?,?,?,?,?,?,?,?,?,?,?,? ) , ( ?,?,?,?,?,?,?,?,?,?,?,?,?,?,? ) , ( ?,?,?,?,?,?,?,?,?,?,?,?,?,?,? ) , ( ?,?,?,?,?,?,?,?,?,?,?,?,?,?,? )
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] array (
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 0 => 394600,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 1 => 394601,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 2 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 3 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 4 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 5 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 6 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 7 => '1.49',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 8 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 9 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 10 => '3762627510326',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 11 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 12 => '|R|>',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 13 => '2021-06-18 07:44:04',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 14 => 357671,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 15 => 394602,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 16 => 394603,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 17 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 18 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 19 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 20 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 21 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 22 => '1.49',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 23 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 24 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 25 => '3762627510326',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 26 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 27 => '|R|>',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 28 => '2021-06-18 07:44:04',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 29 => 357671,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 30 => 394604,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 31 => 394605,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 32 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 33 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 34 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 35 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 36 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 37 => '1.49',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 38 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 39 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 40 => '3762627510326',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 41 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 42 => '|R|>',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 43 => '2021-06-18 07:44:04',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 44 => 357671,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 45 => 394606,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 46 => 394607,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 47 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 48 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 49 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 50 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 51 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 52 => '1.49',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 53 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 54 => 0,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 55 => '3762627510326',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 56 => 1,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 57 => '|R|>',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 58 => '2021-06-18 07:44:04',
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] 59 => 357671,
DEBUG Goals[2021-06-18 07:44:07 UTC] [a1fd4] )

@Amber-Wish
Copy link
Author

That's OK. Thank you very much! Let me have a try.

@Amber-Wish
Copy link
Author

@sgiehl hi, Now my link is changed to this.
https://mymatomoX.com/matomo.php?idsite=1&rec=1&idgoal=0&_id=fa7c52f5a0cc7c3e&ec_id=3762627510326&revenue=2.99&ec_st=2.99&ec_tx=0&ec_sh=2.99&ec_dt=5.96&ec_items=%5B%5B%22951650007%22%2C%22Blue%20Sea%20%28Harmony%29%20Small%20Size%22%2C%22%22%2C1.49%2C1%5D%2C%5B%22951650003%22%2C%22Aquamarine%20%28Freedom%29%20Small%20Size%22%2C%22%22%2C1.49%2C1%5D%2C%5B%22951650002%22%2C%22Clear%20Sky%20%28Clear%20Thinking%29%20Small%20Size%22%2C%22%22%2C1.49%2C1%5D%2C%5B%22951650001%22%2C%22Flamingo%20Dance%20%28Calmness%29%20Small%20Size%22%2C%22%22%2C1.49%2C1%5D%5D&url=https%3A//lagunamoon.com/25226514/orders/d56e884498c9954ec4c12967922d86c4&apiv=1&token_auth=f4e7305532a4f895021075380a607d11&rand=34
There are two amp; It can't be removed. Once removed, a 400 error is returned. What is the reason for this?

@sgiehl
Copy link
Member

sgiehl commented Jun 18, 2021

That's hard to say. Might be a server configuration issue. Or does anything appear in the matomo.log in that case?
As I'm not able to reproduce it, it doesn't some to be a global bug and I don't have enough time to help you debug your issue further.
We actually only handle bug reports and feature requests in this issue tracker.
Maybe try to get some help on our forum at https://forum.matomo.org/

@sgiehl sgiehl closed this as completed Jun 18, 2021
@sgiehl sgiehl added answered For when a question was asked and we referred to forum or answered it. and removed Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. labels Jun 18, 2021
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
answered For when a question was asked and we referred to forum or answered it.
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
2 participants
@sgiehl @Amber-Wish