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The same access session produces two different visitorids #17647

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Amber-Wish opened this issue Jun 4, 2021 · 2 comments
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The same access session produces two different visitorids #17647

Amber-Wish opened this issue Jun 4, 2021 · 2 comments
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answered For when a question was asked and we referred to forum or answered it.

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@Amber-Wish
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hello, When I checked the data, I found the data in the following picture.
image
Is this data normal? Why is this kind of data produced? I hope to get a reply. thank you.

Our Environment
Matomo version: 4.3.1
PHP version: 7.4.19

@Amber-Wish Amber-Wish added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Jun 4, 2021
@diosmosis
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Hi @Amber-Wish, by default Matomo will look for an existing visit by visitor ID, and if none is found, try to look for one using the device fingerprint (within the last 30 mins), in case the visitor ID changes for some reason. If the config_id for the two visitor IDs is the same, this is what happened. If you don't want this to be done, you can disable this behavior: https://matomo.org/faq/how-to/faq_175/

Does this answer your question?

@Amber-Wish
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yes, thank you!

@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Jul 27, 2021
@tsteur tsteur removed the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Sep 12, 2021
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