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Matomo Cron - Segmention fault on Report Generation #17609

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Littlericket opened this issue May 21, 2021 · 3 comments
Closed

Matomo Cron - Segmention fault on Report Generation #17609

Littlericket opened this issue May 21, 2021 · 3 comments
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answered For when a question was asked and we referred to forum or answered it.

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@Littlericket
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Littlericket commented May 21, 2021 •
edited

The Matomo Cron Archiving is throwing us segmention fault errors upon sending a report. It doenst stop the cron from archiving (all data is still visible), but throws an error in the UI that the cron hasn't been run since X days. Haven't found any issue or something on the forums except the FAQ-Issue (https://matomo.org/faq/troubleshooting/faq_131/, #4507 (comment)) from 2014.

Before the segfault there are a few pChart notices in the log file

INFO [2021-05-21 05:40:06] 12226  Scheduler: executing task Piwik\Plugins\ScheduledReports\API.sendReport_17...
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Draw.php(1312): Warning - imagettftext(): Problem loading glyph - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(239): Warning - imagettfbbox(): Problem loading glyph - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(246): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(246): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(247): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(247): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(246): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(246): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(247): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(247): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(246): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(246): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(247): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(247): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(246): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(246): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(247): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Image.php(247): Notice - Trying to access array offset on value of type bool - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-21 05:40:09] 12226  /var/www/matomo/vendor/szymach/c-pchart/src/Chart/Draw.php(1312): Warning - imagettftext(): Problem loading glyph - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
/bin/sh: line 1: 12226 Segmentation fault      (core dumped) /opt/remi/php74/root/usr/bin/php /var/www/matomo/console core:archive --no-ansi --no-interaction >> /var/log/piwik-archive.log 2>&1

Steps to Reproduce (for Bugs)

  1. Start the cron:archive command line

Your Environment

  • Matomo Version: 4.2.1
  • PHP Version: Remi 7.4.10
  • Server Operating System: CentOS 7 / RHEL 7
  • Additionally installed plugins: QueuedTracking 4.0.2
$ yum list installed|grep php
php74.x86_64               1.0-3.el7.remi      @remi-safe
php74-php-cli.x86_64       7.4.10-1.el7.remi   @remi-safe
php74-php-common.x86_64    7.4.10-1.el7.remi   @remi-safe
php74-php-fpm.x86_64       7.4.10-1.el7.remi   @remi-safe
php74-php-gd.x86_64        7.4.10-1.el7.remi   @remi-safe
php74-php-json.x86_64      7.4.10-1.el7.remi   @remi-safe
php74-php-mbstring.x86_64  7.4.10-1.el7.remi   @remi-safe
php74-php-mysqlnd.x86_64   7.4.10-1.el7.remi   @remi-safe
php74-php-opcache.x86_64   7.4.10-1.el7.remi   @remi-safe
php74-php-pdo.x86_64       7.4.10-1.el7.remi   @remi-safe
php74-php-pecl-igbinary.x86_64
php74-php-pecl-msgpack.x86_64
php74-php-pecl-redis5.x86_64
php74-php-xml.x86_64       7.4.10-1.el7.remi   @remi-safe
php74-runtime.x86_64       1.0-3.el7.remi      @remi-safe
@Littlericket Littlericket added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label May 21, 2021
@diosmosis
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Hi @Littlericket, can you provide the definition of the problematic report (id = 17)? Can you also check if it happens from the browser (when clicking the Download link)? And would you be able to check if removing a specific report causes the problem to go away?

@Littlericket
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Littlericket commented Sep 3, 2021 •
edited

@diosmosis fixed it today. Its not related to Matomo (atleast what I can see), but more a issue on how GD is linked/built into php. remi-safe is not bundling GD into php:

GD

GD Support => enabled
GD headers Version => 2.3.2
GD library Version => 2.3.0

whereas building php itself bundles the gd (and thats where Matomo doenst segfault):

GD

GD Support => enabled
GD Version => bundled (2.3.0 compatible)

I still don't really understand how this would affect the php-gd lib, but nevertheless, its working now and doenst look like that its an issue with matomo.

@tsteur tsteur added answered For when a question was asked and we referred to forum or answered it. and removed Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. labels Sep 5, 2021
@tsteur
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tsteur commented Sep 5, 2021

Glad it's working now @Littlericket . Thanks for letting us know.

@sgiehl sgiehl closed this as completed Sep 7, 2021
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@diosmosis @tsteur @Littlericket @sgiehl