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Email report: Goals Overview is empty #17502

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utrautmann opened this issue Apr 26, 2021 · 3 comments
Open

Email report: Goals Overview is empty #17502

utrautmann opened this issue Apr 26, 2021 · 3 comments
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Bug For errors / faults / flaws / inconsistencies etc.
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@utrautmann
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utrautmann commented Apr 26, 2021 •
edited

When I configure an Email report with some goals to report, so I have a list of checkboxes.

If I now select the checkboxes "Goals overview" - marked red, see screenshot - , there are no results in the report. even though goals have been achieved.
grafik

This are the results in my report (downloaded report):
I have 14 conversions, but Goals overview is empty

grafik

Environment

  • Matomo Version: 4.2.1
@utrautmann utrautmann added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Apr 26, 2021
@diosmosis
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Hi @utrautmann, I wasn't able to reproduce this myself. Could you try the following to help us figure out what's going on:

  • check if this is true of all dates/periods or just some of them
  • check if data appears in Goals Overview if it's the only report in an email report
    ?

@utrautmann
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utrautmann commented May 7, 2021 •
edited

@diosmosis , I can reproduce this in all constellations you mentioned and additionally in three different Matomo 4.2.1 installations.
I did not find any constellation where the "Goals overview" works in the email report.

As a further addition: "Goals Overview - Visits to Conversion" and "Goals Overview - Days to Conversion" are not empty in the same report. The report tables contain conversions in the selected period.

@diosmosis
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Hi @utrautmann, thanks for checking! I'm not sure what's going on in your Matomo, but I suspect we'll need some sort of access to make progress. Would you be willing to provide access to your Matomo instance (enough to be able to see and preferrable create new reports)? If so, can you email dizzy@innocraft.com?

@diosmosis diosmosis added Bug For errors / faults / flaws / inconsistencies etc. and removed Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. labels May 12, 2021
@diosmosis diosmosis mentioned this issue May 13, 2021
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Do not send idGoal=0 parameter for goals overview since 0 is for orders matomo-org/matomo
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@diosmosis @utrautmann @innocraft-automation