We are using the free Maxmind GeoLite2-City database with our Matomo install. Our Matomo install is mainly using a nightly import of Apache logs for the majority of the websites being used with our Matomo. For every one of these sites, when you click on Vistors->Locations, and scroll down to Providers, it states that 100% are "Unknown".
Hi @diosmosis Here is an example: at approximately 23:19:41, last night, we had a visit from the IP address 220.127.116.11.
Here is how log analytics shows that visit, with no provider shown:
Here is the geoip lookup results for that IP:
And, for the purposes of our troubleshooting this issue, we have completely disabled IP anonymization, as you can see here:
And, for comparison, the same website with log analytics tracking:
Hi @mddvul22 Looking up the provider is disabled by default when importing visits. This was initially implemented to prevent reverse dns lookups to identify the provider. You can disable that default by setting the
--enable-reverse-dns for log importer.
Nevertheless I guess we actually could do the geoip lookup in any case, as it shouldn't take long to do it.
Thank you! I've added --enable-reverse-dns to our import command and will run the import with that, tonight. Thanks!
This worked. Thanks!