Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Site cannot be fetched #17429

Closed
ljubacanoa opened this issue Apr 7, 2021 · 3 comments
Closed

Site cannot be fetched #17429

ljubacanoa opened this issue Apr 7, 2021 · 3 comments
Labels
answered For when a question was asked and we referred to forum or answered it.

Comments

@ljubacanoa
Copy link

I get already Matomo installed on GCP like official click to deploy and it worked well. Now I switched to Plesk and no chance to get it to work by following tutorial from docs (100% - firewall disabled and PageSpeed disabled). P.S. - Plesk is running on Litespeed Fast CGI.
Finally I started fresh instance of GCP (again) and I get 100% same situation. So, NOTHING TOUCHED (click to deploy), mean - running Matomo from IP, by adding first site, site is not recognized. So, here is nothing from above specific moments (firewall, LS,...).

Expected Behavior

After adding tracking code of first site to WP site, by login on Matomo, I should to see dashboard with initial site tracking widgets, but I still see warning page that tracking code is not added.

Current Behavior

Possible Solution

I suspect that issue is OS - Ubuntu 20.04 (Plesk) or Debian (GCP click and deploy), as it looks how Matomo runs on CentOS 8 (CyberPanel).
I tried to mess with permissions on Plesk, but no results. However, that cannot be the case on GCP click and deploy.

Steps to Reproduce (for Bugs)

On GCP is no steps. Install it, run it and see the issue.

Context

Your Environment

  • Matomo Version:4.11 - 4.20 - 4.21 (Plesk installations) and 4.21 (GCP click and deploy)
  • PHP Version: 7.4.16
  • Server Operating System: Ubuntu 20.04 (Plesk) and Debian (GCP)
  • Additionally installed plugins: none
  • Browser: Chromium (cache) and Chrome (Incognito)
  • Operating System: MacOS Big Sur
@ljubacanoa ljubacanoa added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Apr 7, 2021
@Findus23
Copy link
Member

Findus23 commented Apr 7, 2021

For reference: https://forum.matomo.org/t/brand-new-plesk-installtion-not-working/41395/5

@diosmosis
Copy link
Member

Hi @ljubacanoa, from reading the linked forum post, it seems the real issue is that visits from Opera with the free VPN enabled are not tracked by matomo, is that correct?

@sgiehl sgiehl removed the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Nov 13, 2022
@sgiehl
Copy link
Member

sgiehl commented Nov 13, 2022

Closing this one as there hadn't been any feedback within over a year.

@sgiehl sgiehl closed this as not planned Won't fix, can't repro, duplicate, stale Nov 13, 2022
@sgiehl sgiehl added the answered For when a question was asked and we referred to forum or answered it. label Nov 13, 2022
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
answered For when a question was asked and we referred to forum or answered it.
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
4 participants
@diosmosis @sgiehl @Findus23 @ljubacanoa