Actions of same user sometimes splitt to several visits #17191

Hello,

after the update from Matomo version 3 to 4 I have noticed the problem, that sometimes actions of a user is splitt into several visits. Each action has its own visit. This is pretty strange. Sometimes all is good, sometimes it looks like this:

https://forum.matomo.org/t/besuch-wird-auf-mehrere-besuche-aufgeteilt/40527 contains more details about this

hi @agmorpheus, would you be able to post the visitorid for the visits you're displaying? Are they the same?

And do you have any interesting INI config set, for example, [Tracker] enable_userid_overwrites_visitorid?

Hi @diosmosis, the visiter id is the same only without "User_". Even when I remove the visiter id, the problem is still there.
No, I have normal settings in the config file.
Can I provide a log file where you can see why the actions are split between multiple visits?

Hi @agmorpheus, if you could send a log file that could be very helpful (you can email me at dizzy@innocraft.com). Can you also tell me how you are tracking visits? Are you using the JS tracker or are you importing logs?

Hi @diosmosis, I am using the JS tracker. For a log file I have to enable it, right? Or is there a log that is written by default?

@agmorpheus the only log that would help with this are webserver logs (you'll have to extract visits with the single visitor ID). If this isn't something you have, we'll have to try something else (if you can provide access to your matomo & the website you are tracking it might be possible to figure out why this is happening).

@diosmosis I sent you an email

Closing as user reports this has been resolved