@agmorpheus opened this Issue on February 4th 2021


after the update from Matomo version 3 to 4 I have noticed the problem, that sometimes actions of a user is splitt into several visits. Each action has its own visit. This is pretty strange. Sometimes all is good, sometimes it looks like this:


@Findus23 commented on February 4th 2021 Member
@diosmosis commented on February 5th 2021 Member

hi @agmorpheus, would you be able to post the visitorid for the visits you're displaying? Are they the same?

And do you have any interesting INI config set, for example, [Tracker] enable_userid_overwrites_visitorid?

@agmorpheus commented on February 5th 2021

Hi @diosmosis, the visiter id is the same only without "User_". Even when I remove the visiter id, the problem is still there.
No, I have normal settings in the config file.
Can I provide a log file where you can see why the actions are split between multiple visits?

@diosmosis commented on February 8th 2021 Member

Hi @agmorpheus, if you could send a log file that could be very helpful (you can email me at dizzy@innocraft.com). Can you also tell me how you are tracking visits? Are you using the JS tracker or are you importing logs?

@agmorpheus commented on February 8th 2021

Hi @diosmosis, I am using the JS tracker. For a log file I have to enable it, right? Or is there a log that is written by default?

@diosmosis commented on February 9th 2021 Member

@agmorpheus the only log that would help with this are webserver logs (you'll have to extract visits with the single visitor ID). If this isn't something you have, we'll have to try something else (if you can provide access to your matomo & the website you are tracking it might be possible to figure out why this is happening).

@agmorpheus commented on February 10th 2021

@diosmosis I sent you an email

@diosmosis commented on February 24th 2021 Member

Closing as user reports this has been resolved

This Issue was closed on February 24th 2021
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