Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Actions of same user sometimes splitt to several visits #17191

Closed
agmorpheus opened this issue Feb 4, 2021 · 8 comments
Closed

Actions of same user sometimes splitt to several visits #17191

agmorpheus opened this issue Feb 4, 2021 · 8 comments
Labels
not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.

Comments

@agmorpheus
Copy link

agmorpheus commented Feb 4, 2021

Hello,

after the update from Matomo version 3 to 4 I have noticed the problem, that sometimes actions of a user is splitt into several visits. Each action has its own visit. This is pretty strange. Sometimes all is good, sometimes it looks like this:

image

@Findus23
Copy link
Member

Findus23 commented Feb 4, 2021

@diosmosis
Copy link
Member

hi @agmorpheus, would you be able to post the visitorid for the visits you're displaying? Are they the same?

And do you have any interesting INI config set, for example, [Tracker] enable_userid_overwrites_visitorid?

@agmorpheus
Copy link
Author

Hi @diosmosis, the visiter id is the same only without "User_". Even when I remove the visiter id, the problem is still there.
No, I have normal settings in the config file.
Can I provide a log file where you can see why the actions are split between multiple visits?

@diosmosis
Copy link
Member

Hi @agmorpheus, if you could send a log file that could be very helpful (you can email me at dizzy@innocraft.com). Can you also tell me how you are tracking visits? Are you using the JS tracker or are you importing logs?

@agmorpheus
Copy link
Author

Hi @diosmosis, I am using the JS tracker. For a log file I have to enable it, right? Or is there a log that is written by default?

@diosmosis
Copy link
Member

@agmorpheus the only log that would help with this are webserver logs (you'll have to extract visits with the single visitor ID). If this isn't something you have, we'll have to try something else (if you can provide access to your matomo & the website you are tracking it might be possible to figure out why this is happening).

@agmorpheus
Copy link
Author

@diosmosis I sent you an email

@diosmosis
Copy link
Member

Closing as user reports this has been resolved

@mattab mattab added the not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. label Mar 1, 2021
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.
Projects
None yet
Development

No branches or pull requests

4 participants