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Tag Manager Publish isn't pushing new Tags and Triggers #17147

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elrauk12 opened this issue Jan 26, 2021 · 4 comments
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Tag Manager Publish isn't pushing new Tags and Triggers #17147

elrauk12 opened this issue Jan 26, 2021 · 4 comments

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@elrauk12
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Let me preface this by saying that I'm running 3.14.0. Yes, I know this is not the current version. We set everything up about 7 months ago and the Publish Tag Manager function worked fine. Now it doesn't, so this hardly feels like an update issue.

Now when we use publish, this is what happens:

  • This "Updating data..." text displays for about 30 seconds, then just goes away with no confirmation message.
  • I check the list of Versions and I can see the one I just published, but it doesn't say live.
  • I download and check the version JSON, and it contains none of the new tags/triggers I've added.

Screen Shot 2021-01-25 at 4 11 39 PM

It seems like something is preventing the Publish action from actually doing anything, other than just creating a version. If this is specifically something that is known and was fixed by a Matomo update, then so be it.
@tsteur
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tsteur commented Jan 26, 2021

@elrauk12 sorry about that. Any chance that you could create an account for us on your Matomo so that we could get roughly an idea what is happening there? Or maybe you could export the container so we could try and reproduce it? If so, can you send us an email to hello at matomo.org ?

There's a small chance it'll be fixed in the next release already but it's hard to tell.

@rabbit28399
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rabbit28399 commented Dec 8, 2021 •
edited

Hello,

is this problem solved? I am having this problem on 4.6.1

Any advice would be appreciated.

@elrauk12 elrauk12 closed this as completed Dec 8, 2021
@rabbit28399
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@elrauk12 do you have any solutions?

@elrauk12
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elrauk12 commented Dec 8, 2021

No, never found any solution. We ended up ditching Matomo. It's just not polished and consistent enough

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@tsteur @rabbit28399 @elrauk12