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Login issue with LoginLdap #17071

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nrenault opened this issue Jan 11, 2021 · 4 comments
Closed

Login issue with LoginLdap #17071

nrenault opened this issue Jan 11, 2021 · 4 comments
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answered For when a question was asked and we referred to forum or answered it.

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@nrenault
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nrenault commented Jan 11, 2021 •
edited

Hello,

One user get the following error message:

"You are currently not allowed to log in because you had too many failed logins, try again later"

https://matomo.org/faq/troubleshooting/faq_32758/

According to this FAQ, the error seems to come from Login plugin who is disabled because I use LoginLdap plugin.

I removed manually brute force logs from DB, I cleared cache, the user can login but after few seconds of navigation on Matomo, he have the same error again.

Version used: Matomo 4.1.0
@sgiehl
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sgiehl commented Jan 11, 2021

@nrenault are you using any third party plugins?

@nrenault
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@sgiehl: I use ExtraTools, LoginLdap and QueuedTracking.

@nrenault
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To give you more informations: Matomo is installed on 3 servers. This one only have LoginLdap activated on it, but ExtraTools and QueuedTracking are used on other servers (same database).

I have no entries in bruteforce table on DB, and the error is still here for all users loggued from LDAP.

I enabled development mode and logging, but I have nothing interesting.

Is it possible to desactivate the bruteforce check from config file or DB ?

@nrenault
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nrenault commented Jan 13, 2021 •
edited

I close the issue, the problem is users, not Matomo....

Sorry for this lost of time...

@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Jan 13, 2021
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@tsteur @sgiehl @nrenault