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Maybe they can set login_password_recovery_email_address and login_password_recovery_replyto_email_address to noreply@{DOMAIN} (same config value as noreply_email_address) and see if it works then.
We received the following report:
Matomo 4.0.5: When i change my password i'll get an error page:
Translation: Connection to the SMTP server failed
The password is changed successfully, but the error still occurs
A test using:
./console core:test-email test@example.com
has been successful.
It is not appear to be a problem with PHP mailer.
On their system 6.1.8 is installed and the following test worked fine:
The text was updated successfully, but these errors were encountered: