When showing the Export URL, clarify that users must use their app token (instead of displaying a token_auth that only works in their session) #16990
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c: Usability
For issues that let users achieve a defined goal more effectively or efficiently.
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After Matomo 4 upgrade, we got many reports that the "Export URL" feature is now confusing and people can't figure it out.
What's happening is that people expect to be able to copy paste the “Export URL”, and send it to others, but it doesn’t work anymore to use this URL. (since Matomo 4, the token_auth only works for that particular user session).
To improve the situation, here is an idea that we came up with after a short discussion:
When clicking the “Show export URL”, it indicates that the user wants to get the URL and use it. So when people click on it, we could instead
automatically remove the token_auth and replace it by eg.
&token_auth=ENTER_YOUR_TOKEN_AUTH_HERE
show the information in the tooltip as a visible warning instead (and tweak the message a bit such as below, or better):
This would help people achieve their goals of sharing the URL, and reduce confusion.
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