Improve action id lookup for segments #16977

Description:

If no id can be found for a segment with the normalized value, try looking it up the the original value

fixes #11806

Review

• [ ] Functional review done
• [ ] Usability review done (is anything maybe unclear or think about anything that would cause people to reach out to support)
• [ ] Security review done see checklist
• [ ] Code review done
• [ ] Tests were added if useful/possible
• [ ] Reviewed for breaking changes
• [ ] Developer changelog updated if needed
• [ ] Documentation added if needed
• [ ] Existing documentation updated if needed