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Non-English characters are not able to display in the report #16945

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Kkwong-wisdomir opened this issue Dec 14, 2020 · 1 comment
Closed

Non-English characters are not able to display in the report #16945

Kkwong-wisdomir opened this issue Dec 14, 2020 · 1 comment
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answered For when a question was asked and we referred to forum or answered it.

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@Kkwong-wisdomir
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Hi @richard Stark

Some text sections are not displayed properly in the reports. Especially, the non-English characters are not able to display in the report. Kindly advise how to solve it.
We are currently using Matomo 3.5.1.

431_20201214.pdf
ESR matomo

Thanks,
Kiko Kwong
@tsteur
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tsteur commented Dec 14, 2020

Hi @Kkwong-wisdomir

Have a look at https://matomo.org/faq/how-to-install/faq_142/ which should fix this problem.

If this doesn't fix the issue, you might need to upgrade to Matomo 4 and migrating your database to UTF8MB4 see https://matomo.org/faq/how-to-update/how-to-convert-the-database-to-utf8mb4-charset/

Hope this helps @Kkwong-wisdomir

@tsteur tsteur closed this as completed Dec 14, 2020
@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Dec 14, 2020
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