Non-English characters are not able to display in the report #16945

Hi @Richard Stark

Some text sections are not displayed properly in the reports. Especially, the non-English characters are not able to display in the report. Kindly advise how to solve it.
We are currently using Matomo 3.5.1.

431_20201214.pdf

Thanks,
Kiko Kwong

Hi @Kkwong-wisdomir

Have a look at https://matomo.org/faq/how-to-install/faq_142/ which should fix this problem.

If this doesn't fix the issue, you might need to upgrade to Matomo 4 and migrating your database to UTF8MB4 see https://matomo.org/faq/how-to-update/how-to-convert-the-database-to-utf8mb4-charset/

Hope this helps @Kkwong-wisdomir