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Unable to login to Matomo since the last update and unable to update to Matomo version 4.0.5 #16944

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ghost opened this issue Dec 13, 2020 · 3 comments
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Unable to login to Matomo since the last update and unable to update to Matomo version 4.0.5 #16944

ghost opened this issue Dec 13, 2020 · 3 comments
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answered For when a question was asked and we referred to forum or answered it.

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@ghost
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ghost commented Dec 13, 2020

Hi there,

since the last Matomo update 4.0.4. I am not able to login into my account because of this warning:
Bildschirmfoto 2020-12-13 um 18 20 39

I am not able to reject the warning by clicking on the link as suggested in the warning message. I am administrator but cannot access at all to make any changes in the settings section to get it fixed.
Because of this I also cannot update to Matomo 4.0.5.

I saw some users having a similar problem since the last update but I could not find a proper solution for my issue yet.
I would very much appreciate support to get this fixed.
Thank you!
@tsteur
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tsteur commented Dec 14, 2020

@alew3d as a workaround you could as suggested in the screen disable the trusted host config temporarily until you upgraded to 4.0.5. Can you not access the file system to make this change? It may be required in order to make it work again.

Alternatively, the 3 step manual update might work but I suppose if you can't change a config, then you also can't update the files itself: https://matomo.org/docs/update/#the-manual-three-step-update

Do you know what webserver you are using?

@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Dec 14, 2020
@ghost
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ghost commented Dec 14, 2020

@tsteur Thank you for your support.
I am unfortunately not able (yet) to make any changes in the system and do not know where to access the file system. Do you have a hint?
We are running our website on IONOS. Is this the place where I can access the file system?

@tsteur
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tsteur commented Dec 14, 2020

@alew3d yes, that's the place where you can access the file system very likely. Hope this helps. If you still have problems with that it might be good asking your hoster IONOS for information on how to edit the file.

@tsteur tsteur closed this as completed Dec 14, 2020
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