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Campaign metrics are in some widgets too low #16939
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Hi @davidplewa |
Hi @Chardonneaur, can't reproduce this myself (and it sounds like it could be unrelated to the original issue)... would you be able to check in the normal visitor log whether some of the visits that don't have the campaign in the segmented visitor log look like that as well? I'm wondering if the segmented visitor log is selecting the wrong data in this case or if there's something wrong w/ the visits themselves. |
Hi @diosmosis |
@Chardonneaur is this user using the MarketingCampaignReporting plugin? Can you provide a screenshot of the campaign report where it has 3 visits? And would it be possible to get access to the matomo instance to further see what's wrong? (If so, email dizzy@innocraft.com) |
I saw another case today on a different client of mine, for which the traffic is listed in campaign name, but when you click on the visit log associated to the campaign name, all the visits have the campaign name stripped out. As a result segments are not working. |
Thanks for contributing to this issue. As it has been a few months since the last activity and we believe this is likely not an issue anymore, we will now close this. If that's not the case, please do feel free to either reopen this issue or open a new one. We will gladly take a look again! |
In "acquisition" > "all channels" metrics show up correctly. I.e. "facette2020beitrag" sums up to 2.688 visits from Dec 1st - Dec 10th.
BUT: In "acquisition" > "campaigns" all metrics show up too low. I.e. "facette2020beitrag" sums up to 36 visits from Dec 1st - Dec 10th.
If you click here on the green icon (translation from german you be s.th. like "open line development"), then the values in the lightbox are shown up correctly.
Please see attached screens.
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