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Core:archive error #16719
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Hi @pixel8383 thanks for creating this issue. It sounds like some kind of server configuration issue to me which we might not be able to help with here and you might be better off asking this question in our forum: https://forum.matomo.org/ Can you confirm the actual domain it is trying to fetch the data from is correct? (the original domain you replaced with In case you are familiar with MySQL and can access the database, any chance you could also verify the URL/domain shown when executing below query is correct and it if eg select * from matomo_option where option_name like '%piwikurl%' |
Hello @tsteur thanks for your support. I did the query as you suggested and later I tested via SSH the url I got with "curl ". Everything was fine, what I got is a login webpage to piwik/matomo. So, the url to fetch is correct. |
@pixel8383 I suggest you ask for more help in the forum (or on stackoverflow). If you search for I'm wondering if there's some issue with IPv4 and IPv6 and that PHP resolves to different IP (pretty sure we've seen this before and there's also #11508 ) in case you are familiar with editing PHP files: For one user it helped to add a new line around https://github.com/matomo-org/matomo/blob/3.14.1/core/Http.php#L591 with such content: any chance can you disable/enable IPv6 on your server and see if it changes anything? |
Unfortunately I cannot setup the network (I am on a Shared Hosting, I installed Matomo using Softaculous (and I loved to share Matamo as perfect alternative to Google Analytics). I couldn't locate where to insert that content (I mean, I can edit the file but can't locate the line). What I don't get is that the url is fetched fine if I directly try to curl it on the machine, seems like something PHP related maybe. |
I just tried to setup a test php file as shown here and the https website is fetched fine. |
@pixel8383 any chance maybe a proxy is configured in the [proxy]
host = ...
port = ... Matomo sets a few more options see the lines in https://github.com/matomo-org/matomo/blob/3.14.1/core/Http.php#L547-L632 In case you are familiar with PHP you could some lines one after another and see if it eventually starts working and maybe this way find out why it is failing |
Hello @tsteur sorry for the delay in my answer. No, there is not any proxy configured inside the |
@pixel8383 It sounds like some kind of webserver configuration where we might not be able to help. Is it maybe possible that we get access to your server aka to the files where Matomo is installed on your server and ideally also a way to execute commands (eg through SSH) so we can try and reproduce and then debug this problem? It might also help to post this question eg in our forum https://forum.matomo.org/ or on stackoverflow or so as it might not be related to Matomo (but considering it works when you test it like mentioned in #16719 (comment) it could be an issue with Matomo). We are just not able to reproduce it unfortunately. |
Every day I get this error from my Matomo installation:
(I changed my website name with mysite.it)
I already tried to check the host resolution via SSH with
host mysite.it
and the machine can resolve the name correctly.What can I do in order to fix it?
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