@mattab opened this Issue on October 12th 2020 Member

Seems that when we create a segment using the "Server time - hour" dimension, it does match visits using the UTC visit time (hour).

For example creating a segment matching visits from "server time - hour" = 6, it shows visits from 8PM (the website is configured in UTC+2).

Reproduced on demo:

Screenshot from 2020-10-13 12-58-52

Also reported by a customer

Suggested steps:

  • confirm it uses UTC always or maybe another time like the actual server time?
  • verify whether this applies to all "Server time" segments
  • decide whether we want to fix the issue, and convert the time in the website timezone. (Then maybe rename "Server time" to just "Time" or "Visit time")
  • (or alternatively, we could maybe rename the segment to UTC time instead of Server time. but this could be confusing as timezones conversions are hard for everyone)
@sgiehl commented on June 2nd 2022 Member

Was that one kind of fixed with #18956, or is anything left we should apply?

@mattab commented on June 6th 2022 Member

@sgiehl sounds good, as we've renamed the segments to mention UTC so i'll close this

This Issue was closed on June 6th 2022
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