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Automatic update: Update error: Archive is incomplete: some files are missing (eg. /config/global.ini.php). #16477

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hrehfeld opened this issue Sep 26, 2020 · 2 comments
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Automatic update: Update error: Archive is incomplete: some files are missing (eg. /config/global.ini.php). #16477

hrehfeld opened this issue Sep 26, 2020 · 2 comments
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answered For when a question was asked and we referred to forum or answered it.

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@hrehfeld
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hrehfeld commented Sep 26, 2020 •
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Trying to update from 3.13.4 to latest (3.14.1).

After clicking on "automatic update":

Update error: Archive is incomplete: some files are missing (eg. /config/global.ini.php).

The linked zip-file https://builds.matomo.org/piwik.zip has the mentioned file, but in /piwik/config/global.ini.php.
@tsteur
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tsteur commented Sep 27, 2020

@hrehfeld it looks like there was some issue while extracting the file. We actually never had this issue before by the looks. Is it possible to try the update again? Or does this error happen every time? I double checked otherwise all our recent build files and they all contain the file indeed.

If it doesn't let you update again, you may need to do the manual upgrade process unfortunately which is described in https://matomo.org/docs/update/#the-manual-three-step-update

@tsteur tsteur added the Can't reproduce (yet) For issues that are reported by several people, but can't be reproduced reliably and need more data label Sep 27, 2020
@hrehfeld
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I retried a bunch of times before reporting, no success. Now however it just worked!

I suspect that my webserver was out of space, because it's usually at 95% or so, maybe add a check?

@tsteur tsteur added answered For when a question was asked and we referred to forum or answered it. and removed Can't reproduce (yet) For issues that are reported by several people, but can't be reproduced reliably and need more data labels Sep 29, 2020
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