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Misleading tooltip in the goal report #16273

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Anamonty opened this issue Aug 7, 2020 · 2 comments
Open

Misleading tooltip in the goal report #16273

Anamonty opened this issue Aug 7, 2020 · 2 comments
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c: Usability For issues that let users achieve a defined goal more effectively or efficiently. Help wanted Beginner friendly issues or issues where we'd highly appreciate community's help and involvement.
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Backlog (Help wan...

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@Anamonty
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Anamonty commented Aug 7, 2020

The tooltip above the column with conversion rate in all "grouped by" reports says that it shows "The percentage of visits that triggered the goal" https://prnt.sc/tvl3t5 . It suggests that it is calculated as the percentage of visits with a completed goal, while in fact it is calculated as the number of conversions divided by the number of visits.
I would suggest to either change the tooltip or to change the metric to overall conversion rate (the same that appears below the graph) to be more useful and consistent with the tooltip.
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@tsteur
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tsteur commented Aug 10, 2020

Thanks for creating the issue @Anamonty .

. It suggests that it is calculated as the percentage of visits with a completed goal, while in fact it is calculated as the number of conversions divided by the number of visits.

To make sure I understand things correctly: Generally the tooltip is correct right? It's just that it's basically missing to explain how this percentage it mentions is calculated?

@Anamonty
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@tsteur Well yes, there is a tooltip but it's not very specific. And taking into account that there is a metric on the same report page called "conversion rate" which is defined as a "percentage of visits that triggered a goal conversion" I hope you can see why it can be confusing.

@tsteur tsteur added c: Usability For issues that let users achieve a defined goal more effectively or efficiently. Help wanted Beginner friendly issues or issues where we'd highly appreciate community's help and involvement. labels Aug 11, 2020
@tsteur tsteur added this to the 4.3.0 milestone Aug 11, 2020
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@tsteur @mattab @Anamonty