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Matomo premium features and support for enterprises usage #16262

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reddipravi opened this issue Aug 3, 2020 · 5 comments
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Matomo premium features and support for enterprises usage #16262

reddipravi opened this issue Aug 3, 2020 · 5 comments
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answered For when a question was asked and we referred to forum or answered it.

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@reddipravi
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Hello, I am trying to get an invoice for the usage of Matomo at our company. I have sent email to support@matomo.org but did not receive a reply. can anyone please guide me about how to get the invoice. Previously I was in contact with Matthieu Aubry.
@tsteur
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tsteur commented Aug 3, 2020

Hi @reddipravi I found your email and moved it into the right inbox. We'll let you know the best email to contact us in the next mail. Sorry for the trouble.

@tsteur tsteur closed this as completed Aug 3, 2020
@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Aug 3, 2020
@reddipravi
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Hello Thomas, did not hear from anyone yet on my emails for the corporate license. Can you please expedite this as we need the premium features and support as soon as possible.

Thanks
Praveen

@tsteur
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tsteur commented Aug 5, 2020

I'll bring this to the attention of the support team again @reddipravi

@reddipravi
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Hello Thomas, Again not able to reach the support team after multiple emails. Is there any issue which is creating for our corporate emails are not finding the right support teams of Innocraft?

@tsteur
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tsteur commented Aug 11, 2020

@reddipravi I think the support team reached out to you already. Please let me know if not.

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@tsteur @reddipravi