@ottk3 opened this Issue on July 2nd 2020

Hi there,

we recently purchased the MaxMind GeoIP2-City-Europe database but getting pretty bad results for europe.
We are using the PHP-method (it says installed), but it can't determine my own ip address.
Even the other found locations look some kind of odd.

According to this provider, your current location is:
Unknown Refresh
Note: This GeoIP implementation has access to the following types of databases: City, Country.

While the MaxMind Precision Demo correctly determines my location in Germany.

The GeoIP2-City-Europe.mmdb was correctly extracted into the /misc directory using the automatic url download option with the following url:


What are my options to check if all settings are correct?

Best regards,

@sgiehl commented on July 2nd 2020 Member

Hi @ottk3. I don't have access to the paid versions of Maxminds databases, so I'm not able to check that locally...

Are you accessing your Matomo locally? If so, that might be the reason for the "Unknown" result, as Matomo might use your local IP for the lookup.

Note: You can use the API of your Matomo to do a lookup with the current configured location provider with this API call:


@ottk3 commented on July 3rd 2020

Hi @sgiehl,

Thank you!
Regarding my own ip address you were totally right. I checked it while connected to the company network and wasn't aware that the domain is routed internally.

The bad geolocation of our visitors is caused by the "Anonymize Tracking Data" settings since we anonymize the addresses.

This Issue was closed on July 3rd 2020
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