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Live.getLastVisitsDetails gives wrong Action time(serverTimePretty) in action details. #16133

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wmtpratikk opened this issue Jun 29, 2020 · 2 comments
Open

Live.getLastVisitsDetails gives wrong Action time(serverTimePretty) in action details. #16133

wmtpratikk opened this issue Jun 29, 2020 · 2 comments
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@wmtpratikk
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Live.getLastVisitsDetails gives few minutes ahead action time(serverTimePretty) in action details.

expected time(serverTimePretty) is when action triggered but it gives the action time(serverTimePretty) by adding 2-3 minutes in time(serverTimePretty) when action triggered.

for example: page view action trigger at 5:00 but it give the time 5:02 or 5:03.
@tsteur
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tsteur commented Jun 29, 2020

@wmtpratikk are you using the JavaScript tracker? Can you check the time on your server is configured correctly? How do you know it triggered exactly at 5:00 (and where would this time be from)? Eg is this your local time on your laptop/computer?

Generally Matomo uses the time on your server. There isn't any time added it.

@tsteur tsteur added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Jun 29, 2020
@StaleSpace
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StaleSpace commented Aug 8, 2020 •
edited

@tsteur
Hey, I'm also facing the same issue. Here's the case.

Matomo Server website setting UTC
The tracker used: Js Tracker

I've checked when new entry inserted in visit_log table visit_last_action_time field data in 5 minutes ahead of current UTC time

When I visit website UTC: 10:10:00
DB visit_last_action_time time: 10:15:00

Context:
With initial setup Timezone was in my Local timezone then I changed it to UTC. Not sure it's relevant or not.

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@tsteur @StaleSpace @wmtpratikk @innocraft-automation