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"Password changed" e-mail notification wording doesn't make sense #16119

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jl-cs opened this issue Jun 25, 2020 · 3 comments · Fixed by #16131
Closed

"Password changed" e-mail notification wording doesn't make sense #16119

jl-cs opened this issue Jun 25, 2020 · 3 comments · Fixed by #16131
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c: Usability For issues that let users achieve a defined goal more effectively or efficiently.
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Backlog (Help wan...

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@jl-cs
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jl-cs commented Jun 25, 2020

After changing my password, I just go an e-mail by a Matomo system I have an account with and was puzzled by this text: "If this was you, feel free to ignore this email. If this was not you, please login, correct your email address, change your password and contact your Matomo administrator.",
If this was not me, how would I know the new password? And what should correcting my e-mail-adress (which I'd be unable to, because I'm unable to login) help with it?
Obviously this makes no sense in this context so I'd propose to change that to something more meaningful, especially so that inexperienced users are less confused. Maybe pull the part with "contact your Matomo administrator" to the start of the sentence?!
You can find the line here and also in the same spot in the other translation files, at least in the german translation it also makes no sense.
@tsteur
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tsteur commented Jun 25, 2020

Good point. The text makes sense when email was changed but not when password was changed...

If you have any suggestion on what to send in this case be great 👍

@tsteur tsteur added the c: Usability For issues that let users achieve a defined goal more effectively or efficiently. label Jun 25, 2020
@tsteur tsteur added this to the Priority Backlog (Help wanted) milestone Jun 25, 2020
@jl-cs
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jl-cs commented Jun 26, 2020 •
edited

I'd propose to simply go with something like "If this was you, feel free to ignore this email. If this was not you, please contact your Matomo administrator immediately, as your account might have been compromised!"

@tsteur tsteur mentioned this issue Jun 29, 2020
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@tsteur
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tsteur commented Jun 29, 2020

Thanks @jl-cs 👍 very appreciated. Create a PR #16131

@mattab mattab changed the title UsersManager Plugin: "password changed" e-mail notification text makes no sense "Password changed" e-mail notification wording doesn't make sense Sep 28, 2020
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Show different message in password confirmation email to reduce confusion matomo-org/matomo
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@tsteur @mattab @jl-cs