Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Multiple trackers, missing events? #16081

Closed
mariusk opened this issue Jun 17, 2020 · 4 comments
Closed

Multiple trackers, missing events? #16081

mariusk opened this issue Jun 17, 2020 · 4 comments
Labels
answered For when a question was asked and we referred to forum or answered it.

Comments

@mariusk
Copy link

mariusk commented Jun 17, 2020 •
edited

EDIT: I just realized I got my sites mixed up. It's the one I am hosting myself which had missed the event. This could be me messing with the setup, restarting stuff. My second comment about the commercial cloud version getting less events than the one I am hosting myself still seems true though.

ORIGINAL POST:

After an issue with userId/visitorId, I decided to do a test where I self host in addition to the commercial plan we have already. I set up my new self hosted instance according to the instructions here:

https://developer.matomo.org/guides/tracking-javascript-guide#multiple-piwik-trackers

After mucking about with icons and some other settings, they are quite equal. My self hosted instance was created from the 3.x-dev branch, which I believe the commercial hosting uses.

What is a bit worrying now is that some events go missing with one of the instances. Traffic is neglible, so should not be a capacity issue either. Any ideas why they differ so much? E.g. the 18:37 event on the left hand side doesn't even exist in the hosted instance:

image
@mariusk
Copy link
Author

mariusk commented Jun 17, 2020

FWIW, I'm also noticing that even when both instances get events from a visitor, the commercial cloud version typically gets fewer events from the same visitor.

@tsteur
Copy link
Member

tsteur commented Jun 17, 2020

@mariusk I suggest you get in touch with our support: support at matomo.cloud

there are various things I can think out of the box like different ad/tracking blockers where some might be blocking the cloud and some others might be blocking your self hosted. Also would need to double check how your tracking code is set up (eg which tracker is visited first). Also people would have maybe opt out if they can do this on the cloud instance but not the self hosted instance (if they can opt out). Would also need to check there are no exclusion settings or do not track differences etc. There are probably a few more things. Be good to get in touch with support maybe they can help.

@tsteur tsteur closed this as completed Jun 17, 2020
@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Jun 17, 2020
@mariusk
Copy link
Author

mariusk commented Jun 17, 2020

Good advice, thanks. In retrospect could even be laggy DNS servers, considering I mapped the DNS name for the new site this morning.

@tsteur
Copy link
Member

tsteur commented Jun 17, 2020

Yes good point. Even with short TTL there will be always some where it takes days.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
answered For when a question was asked and we referred to forum or answered it.
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
2 participants
@mariusk @tsteur