New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
Matomo Premium plugins for enterprise use #16051
Comments
Hi @reddipravi. Sorry to hear you didn't get an answer. Where did you send your requests to? If you sent a request last week it should have already been answered. Might it be possible that the answer was caught by your spam filter? |
I have checked my spam folder but do not see an reply. Is there any way I could get an email id for Matomo services for my vendor team to work with on buying few plugins and starting an vendor engagement? |
Hi @reddipravi sorry about that. We usually reply within one day so that's not normal. I've just found your mail that you sent 18 hours ago. For some reason it was classified as spam on our side. I'll have some respond. |
Hello Thomas, Our queries sent to 'support@innocraft.com' are not being replied as part of the premium support offerings by Innocraft. Can you please look into this? I am from J.P.Morgan Chase. Our emails consistently end up in the spam folders of Innocraft is there any way we can avoid it going forward to reduce the delay for the support. |
Hi @reddipravi I think they replied by now? I checked in with our support and let them know. Sorry about that again usually our replies go out quite quickly |
Hi Thomas,
This was not completed as we have few other questions in the reply which is yet to be answered.
Thanks
Praveen
… On Sep 20, 2020, at 10:35 PM, Thomas Steur ***@***.***> wrote:
Hi @reddipravi I think they replied by now? I checked in with our support and let them know. Sorry about that again usually our replies go out quite quickly
—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub, or unsubscribe.
|
I was trying to reach someone from Matomo ( Innocraft Ltd) to get information and support model for using Matomo on premise with plugins. I have sent multiple requests over the past week and half but did not get any reply. I know this may not be the right forum but can someone help me with this.
The text was updated successfully, but these errors were encountered: