@reddipravi opened this Issue on June 10th 2020

I was trying to reach someone from Matomo ( Innocraft Ltd) to get information and support model for using Matomo on premise with plugins. I have sent multiple requests over the past week and half but did not get any reply. I know this may not be the right forum but can someone help me with this.

@sgiehl commented on June 10th 2020 Member

Hi @reddipravi. Sorry to hear you didn't get an answer. Where did you send your requests to? If you sent a request last week it should have already been answered. Might it be possible that the answer was caught by your spam filter?

@reddipravi commented on June 10th 2020

I have checked my spam folder but do not see an reply. Is there any way I could get an email id for Matomo services for my vendor team to work with on buying few plugins and starting an vendor engagement?

@tsteur commented on June 10th 2020 Member

Hi @reddipravi sorry about that. We usually reply within one day so that's not normal. I've just found your mail that you sent 18 hours ago. For some reason it was classified as spam on our side. I'll have some respond.

@reddipravi commented on September 18th 2020

Hello Thomas, Our queries sent to 'support@innocraft.com' are not being replied as part of the premium support offerings by Innocraft. Can you please look into this? I am from J.P.Morgan Chase. Our emails consistently end up in the spam folders of Innocraft is there any way we can avoid it going forward to reduce the delay for the support.

@tsteur commented on September 21st 2020 Member

Hi @reddipravi I think they replied by now? I checked in with our support and let them know. Sorry about that again usually our replies go out quite quickly

@reddipravi commented on September 21st 2020

Hi Thomas,

This was not completed as we have few other questions in the reply which is yet to be answered.

Thanks
Praveen

On Sep 20, 2020, at 10:35 PM, Thomas Steur <notifications@github.com> wrote:


Hi @reddipravi I think they replied by now? I checked in with our support and let them know. Sorry about that again usually our replies go out quite quickly


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This Issue was closed on June 10th 2020
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