Hi @reddipravi. Sorry to hear you didn't get an answer. Where did you send your requests to? If you sent a request last week it should have already been answered. Might it be possible that the answer was caught by your spam filter?

I have checked my spam folder but do not see an reply. Is there any way I could get an email id for Matomo services for my vendor team to work with on buying few plugins and starting an vendor engagement?

Hi @reddipravi sorry about that. We usually reply within one day so that's not normal. I've just found your mail that you sent 18 hours ago. For some reason it was classified as spam on our side. I'll have some respond.

Hello Thomas, Our queries sent to 'support@innocraft.com' are not being replied as part of the premium support offerings by Innocraft. Can you please look into this? I am from J.P.Morgan Chase. Our emails consistently end up in the spam folders of Innocraft is there any way we can avoid it going forward to reduce the delay for the support.

Hi @reddipravi I think they replied by now? I checked in with our support and let them know. Sorry about that again usually our replies go out quite quickly