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Real-time visitors live widget don't refresh after live_widget_refresh_after_seconds "timed out" without new visits/actions on websites #15978

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helifrank opened this issue May 24, 2020 · 4 comments · Fixed by #15987
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Real-time visitors live widget don't refresh after live_widget_refresh_after_seconds "timed out" without new visits/actions on websites #15978

helifrank opened this issue May 24, 2020 · 4 comments · Fixed by #15987
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Regression Indicates a feature used to work in a certain way but it no longer does even though it should.
Milestone
3.13.6

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@helifrank
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The real-time visitors live widget seems not to be fully recovered since Matomo 3.10.0 (possible with fix #14374).

After live_widget_refresh_after_seconds period "timed out" without any new visits/actions, the widget doesn't refresh anymore.

Only after a browser tab change or page refresh new visitors/actions during the live_widget_refresh_after_seconds period refreshing correctly in the real-time live widget, until the live_widget_refresh_after_seconds “timed out” again.

The live_widget_refresh_after_seconds period "timed out" without new visitors/actions.

I can reproduce this behavior since Matomo 3.10.0 with a clean installation, in my case on macOS with Safari and Chrome.

New visitors/actions on website during the default 5s interval (after viewing Matomo dashboard) are viewing/refreshing correctly. After no visitors/actions, e.g. for 20s, the widget doesn't refresh anymore (until a browser tab change or page refresh).
@tsteur
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tsteur commented May 24, 2020 •
edited

Thanks for creating this issue @helifrank
You mean in this case there was actually no single visitor in the last 24 hours for example and then you had to reload?

@helifrank
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Thanks for your response @tsteur
I mean, that I have to reload or tab change, after live_widget_refresh_after_seconds (default 5 seconds) with no single visitor.
After a dashboard or widget refresh and visitors/clicks within less 5 seconds intervals, the widget updates the visitors actions, so long as visitor click within the interval again and again. After - for example - 20 seconds with no visitors, the widget updates not anymore new visits/actions.
With customized live_widget_refresh_after_seconds (for example 10 seconds) visitors actions is necessary within less 10 seconds that widget live updates works.

@tsteur tsteur added the Regression Indicates a feature used to work in a certain way but it no longer does even though it should. label May 26, 2020
@tsteur tsteur mentioned this issue May 26, 2020
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@tsteur
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tsteur commented May 26, 2020

Thanks @helifrank I was able to reproduce this. Created a fix for this in #15987

@sgiehl sgiehl added this to the 3.13.6 milestone May 26, 2020
@sgiehl sgiehl linked a pull request May 26, 2020 that will close this issue
Fix live widget does not refresh under circumstances #15987
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@sgiehl sgiehl closed this as completed May 26, 2020
@helifrank
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Thanks @tsteur. It works! :-)

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Labels
Regression Indicates a feature used to work in a certain way but it no longer does even though it should.
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Milestone
3.13.6
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Fix live widget does not refresh under circumstances matomo-org/matomo
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@tsteur @sgiehl @helifrank