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Can't download the new upgrade #15949

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fulcri opened this issue May 13, 2020 · 4 comments
Closed

Can't download the new upgrade #15949

fulcri opened this issue May 13, 2020 · 4 comments
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worksforme The issue cannot be reproduced and things work as intended.

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@fulcri
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fulcri commented May 13, 2020

Hello I'm trying to download the new uprgade from the url you provided us by email but receive the error in attached while I'm trying to log in (error: session is expired)
Also, if I log in on the Matomo website and them go to the upgrade session, it asks me to log in again and receive always the same error.

would you please check it out?
thanks
nicolò
2020-05-13_105143

@tsteur
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tsteur commented May 13, 2020

@fulcri sorry about the trouble. Are you able to log in at all? Or are you always getting this error? Were you able to start the upgrade maybe but weren't able to finish it?

It might help to test it in a different browser, to clear cookies, or to try it in incognito mode.

@fulcri
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fulcri commented May 14, 2020

Hello, been trying on different website, same situation
I can login on the homepage but then when I go to the upgrade page this error appears!

@tsteur
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tsteur commented May 19, 2020

@fulcri could you maybe also try a different browser? When you say you can log in to the homepage you mean you can log in and see the Matomo reporting dashboard?

If you can, it might help to perform the manual update see https://matomo.org/docs/update/#the-manual-three-step-update

@Findus23 Findus23 changed the title Can' download the new upgrade Can't download the new upgrade May 23, 2020
@Findus23 Findus23 added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label May 23, 2020
@sgiehl
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sgiehl commented Oct 9, 2023

Closing as there hadn't been any further comments in a long time. Assuming this issue doesn't exist anymore. If anyone still experiences this, feel free to create a new report. Thanks.

@sgiehl sgiehl closed this as not planned Won't fix, can't repro, duplicate, stale Oct 9, 2023
@sgiehl sgiehl added worksforme The issue cannot be reproduced and things work as intended. and removed Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. labels Oct 9, 2023
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worksforme The issue cannot be reproduced and things work as intended.
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