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core/Common.php(297): Notice - unserialize(): Error at offset 0 of XXXX bytes - Matomo 3.13.5 #15925

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digihiveinc opened this issue May 8, 2020 · 2 comments
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core/Common.php(297): Notice - unserialize(): Error at offset 0 of XXXX bytes - Matomo 3.13.5 #15925

digihiveinc opened this issue May 8, 2020 · 2 comments
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answered For when a question was asked and we referred to forum or answered it.

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@digihiveinc
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digihiveinc commented May 8, 2020 •
edited

Since the upgrade to Matomo 3.13.5 problem running archiving
/console core:archive --url=https://mywebsite.com/ > /[DIRECTORIES]/logs/matomo-archive.log

Partial log:

INFO [2020-05-08 22:42:41] 16938 ---------------------------
INFO [2020-05-08 22:42:41] 16938 START
INFO [2020-05-08 22:42:41] 16938 Starting Matomo reports archiving...
INFO [2020-05-08 22:42:41] 16938 Day has finished for website id 1, 7, 8, 9, 10, since last run
INFO [2020-05-08 22:42:41] 16938 Will pre-process for website id = 1, period = day, date = last2
INFO [2020-05-08 22:42:41] 16938 - pre-processing all visits
WARNING [2020-05-08 22:42:42] 16938 [DIRECTORIES]/core/Common.php(297): Notice - unserialize(): Error at offset 0 of 7757 bytes - Matomo 3.13.5 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
INFO [2020-05-08 22:42:42] 16938 Day has finished for website id 2 since last run
INFO [2020-05-08 22:42:42] 16938 Will pre-process for website id = 2, period = day, date = last2
INFO [2020-05-08 22:42:42] 16938 - pre-processing all visits
WARNING [2020-05-08 22:42:42] 16938 [DIRECTORIES]/core/Common.php(297): Notice - unserialize(): Error at offset 0 of 3570 bytes - Matomo 3.13.5 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
INFO [2020-05-08 22:42:43] 16938 Day has finished for website id 4 since last run
INFO [2020-05-08 22:42:43] 16938 Will pre-process for website id = 4, period = day, date = last2
INFO [2020-05-08 22:42:43] 16938 - pre-processing all visits
...

already checked the previous fixes reported.
PHP 7.2.13
@Findus23
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Findus23 commented May 9, 2020

Hi,

The error message just means that Matomo tries to make a request to it's API and gets something back that is not a valid response. To know why it doesn't work, you need to know why this request fails and what the error is that it returns.
To do this please check your PHP error log.

@tsteur
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tsteur commented May 10, 2020

@digihiveinc thanks for creating the issue. There seems to be indeed some error happening and it be great to check for example your logs. I'll close this issue for now and it be great to report above message in the forum https://forum.matomo.org/ as mentioned in the description as we only handle bug reports and feature requests here but this is usually a server configuration issue for example. If you find anything in the logs that points to a bug we'll be happy to have a look and create an issue here in the issue tracker.

@tsteur tsteur closed this as completed May 10, 2020
@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label May 10, 2020
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