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Improve in app documentation on privacy #15878

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tsteur opened this issue Apr 29, 2020 · 1 comment
Open

Improve in app documentation on privacy #15878

tsteur opened this issue Apr 29, 2020 · 1 comment
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c: Documentation For issues related to in-app product help messages, or to the Matomo knowledge base. c: Privacy For issues that impact or improve the privacy. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.

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@tsteur
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tsteur commented Apr 29, 2020

We would like to improve our documentation on privacy. Especially around consent and personal data.

Things we want to mention are:

  • When cookie consent is needed,
    • how to avoid it (disable cookies),
    • and how to ask for cookie consent should they need it
    • should someone ask for cookie consent, and the user clicks on "no" then it should be fine to still track without cookie as it is not the same as an opt out
    • When no cookie consent is required, you should still inform the user (not asking for consent) and have an opt out.
  • When tracking consent is needed (eg tracking personal data)
    • how personal data may be tracked (eg events, custom dimensions, userId, page URLs, ...)
    • how to check if they are tracking personal data
    • how to avoid tracking personal data (anonymise userId, anonymise orderId, setCustomTitle, setCustomUrl, ...)
      • We may at some point also want to have a list of some popular CMS, shops, ... and what data may be tracked through these. Eg Woocommerce has an orderId in the page URL in the order confirmation URL and thus you'd track potentially personal data without knowing
    • What tools can be used to ask for consent should consent be needed
    • What makes a good consent tool (by default all settings are opted out, user actively needs to opt in, no cheeky UI etc)
    • How to use a tracker consent tool with Matomo
    • How to implement a tracker consent screen yourself
  • Heatmaps or session recordings likely always requires proper consent
@tsteur tsteur added c: Privacy For issues that impact or improve the privacy. c: Documentation For issues related to in-app product help messages, or to the Matomo knowledge base. labels Apr 29, 2020
@Findus23
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Bonus side effect: If we make all of this translatable (like #15574), we also have useful information for Matomo users in their native language.

@mattab mattab added the Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical. label Jul 9, 2022
@justinvelluppillai justinvelluppillai added this to the For Prioritization milestone Jul 27, 2022
@justinvelluppillai justinvelluppillai modified the milestones: For Prioritization, 4.13.0 Aug 9, 2022
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Labels
c: Documentation For issues related to in-app product help messages, or to the Matomo knowledge base. c: Privacy For issues that impact or improve the privacy. Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
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