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Visitor Software Report empty for segments. #15852
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Hi @jorgeuos thanks for creating the issue. Are you only seeing this error on that demo site? I tested it on other sites on the demo (which aren't accessible publicly) and it works fine there. The demo site you are referring to is bit of a special case. Are you having this issue in your Matomo too maybe? |
Do you know if browser archiving is enabled? You can see this by going to Admin -> General Settings. Do you also know if there is maybe a config setting enabled in your Is this the case for all segments or only specific segments? Does it work for some days / weeks / months? |
BTW is it correct that basically all other reports work except for those two? |
Hi,
For the second question, yes, all other reports afaik works well. This a report from the Data analyst, not me. Our investigation has left us to dead ends. If you want me to check any other report I'll happily check them for you. Br, Jorge |
Thanks for this @jorgeuos I'd basically recommend to invalidate the report for that month so it'll be reprocessed see https://matomo.org/faq/how-to/faq_155/ and check if it comes up then. Eg ./console core:invalidate-report-data --periods=month --dates=2020-03-03 --sites=SITEID We don't have access to your PHP, Matomo, or archiving logs so it's bit hard to tell what happened exactly. You maybe want to log the output of all your archivers to some file (eg by adding Hoping this helps. Be great to try the invalidation and see if it then comes up. |
Ok, thank you for your answer. I'll take a look over how the logs are set. |
@jorgeuos if it only invalidates that month's period it should in theory only take a minute or so to regenerate that specific archive. |
Hi, I just run over this issue again and bumped into this old thread. Sorry for the late respone... 2 kids later!! 😅 I'm curious about the month period in theory should take a couple of minutes...
If I check the numeric table, there's SELECT period, value, date1, date2, count(*)
FROM matomo.matomo_archive_numeric_2021_11
WHERE idsite=1
AND value=4
GROUP BY period; Result: period|value|date1 |date2 |count(*)|
------+-----+----------+----------+--------+
1| 4.0|2021-11-01|2021-11-01| 27327|
2| 4.0|2021-11-01|2021-11-07| 4558|
3| 4.0|2021-11-01|2021-11-30| 1579|
5| 4.0|2021-11-01|2021-11-08| 516| Br, Jorge |
Thanks for your patience with this issue. We believe this has been resolved in the recent updates of Matomo. To ensure you have the fix, please update to the latest version of Matomo. If the issue persists after the update, don't hesitate to reopen this issue and let us know. Cheers! |
Hi,
On Visitors-->Software
Trying to get e.g. Browser version for any given segment but I get "There is no data for this report." every time for every segment. On our Matomo, we get data for the defaults but not the "Related reports".
See demo site:
https://demo.matomo.org/index.php?module=CoreHome&action=index&idSite=62&period=day&date=yesterday#?idSite=62&period=week&date=2020-04-16&segment=dimension1%3D%3Dcandidate&category=General_Visitors&subcategory=DevicesDetection_Software
I've noticed that sites that has really low number of visits, this works fine. This could perhaps be related to archiving not completed yet.
Any progress in this issue would be beneficial to share.
I will take a look tomorrow.
Br, Jorge
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