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No connection to the matomo marketplace #15766

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Tim197 opened this issue Apr 1, 2020 · 3 comments
Closed

No connection to the matomo marketplace #15766

Tim197 opened this issue Apr 1, 2020 · 3 comments
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answered For when a question was asked and we referred to forum or answered it.

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@Tim197
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Tim197 commented Apr 1, 2020

Hello,

since we have deployed a new matomo server as a replacement of the old one, we get no response from the marketplace.
We are using:

  • Matomo version: 3.13.3
  • MySQL version: 10.4.12
  • PHP version: 7.4.4

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We are also not able to update the system automatically, maybe this is caused by the same problem?!

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Could this warning be a reason for the issues?

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Current config:

vi etc/apt/apt.conf & vi etc/apt/apt.conf.d/proxy.conf
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vi /var/www/matomo/config/config.ini.php
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curl https://plugins.matomo.org
curl: (35) OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to plugins.matomo.org:443 (root@SWEBKO24:/var/www/matomo/config $)

Anything would I should test or can do to solve this issue?
Thanks in advance.
@Findus23
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Findus23 commented Apr 1, 2020

Hi,

As the same error occurs when you use curl from the cli, I would leave Matomo aside and look into fixing this first as it is far simpler to test.

SSL_ERROR_SYSCALL in OpenSSL means that OpenSSL tries to establish an encrypted connection for HTTPS, but fails at this. Maybe there is some program or some firewall that is aborting the first handshake.

@Tim197
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Tim197 commented Apr 1, 2020

Hi,

ok. I tested it on the VM and it works

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@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Apr 1, 2020
@tsteur
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tsteur commented Apr 1, 2020

@Tim197 I'll close this issue for now as it looks like a server configuration issue. Feel free to continue discussing here or in the forum: https://forum.matomo.org/

Happy to reopen should there be any issue with Matomo directly.

Be great if you could let us know what the problem was in case someone else runs into the same issue some day.

@tsteur tsteur closed this as completed Apr 1, 2020
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@tsteur @Findus23 @Tim197