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Matomo two unique visitor recorded for a single user for visit and events separately #15631

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prazserendio opened this issue Feb 28, 2020 · 5 comments
Closed

Matomo two unique visitor recorded for a single user for visit and events separately #15631

prazserendio opened this issue Feb 28, 2020 · 5 comments
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answered For when a question was asked and we referred to forum or answered it.

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@prazserendio
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I am using Matomo tracking code and Tag manager in a same web page (.html file), I get the visitor log of single user as two unique visitor entries like - page Visit and Events, instead of recording under single unique visitor.

I have up the tags like this :

<head>
<tag-manager code>
...........
...........
<tracking -code>
</head>

Screenshot :
cDs2S

Note : I have Updated matomo version - 3.13.3 to latest (Got this issue in old and latest version too)

Have anyone faced this issue?

Thanks in Advance!
@tsteur
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tsteur commented Feb 28, 2020

@prazserendio could you ask this question in our forum please? https://forum.matomo.org/

We're only handling bugs/feature requests here but not implementation help. Sorry about that.

You will want to provide a few more details if possible like if you have embedded the Matomo Tag or a Matomo Variable in your Tag Manager container. If so, you will want to disable the feature "Bundle tracker" in the Matomo Configuration Variable.

image

If you can provide a link to your site that'll be even more helpful so people can debug the issue if needed.

If it turns out there's a bug we'll happy to reopen this issue. Sorry about closing it for now. Hope you understand.

@tsteur tsteur closed this as completed Feb 28, 2020
@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Feb 28, 2020
@prazserendio
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Its a kind of bug only and I have also posted the same in the forum https://forum.matomo.org/t/matomo-two-unique-visitor-recorded-for-a-single-user-for-visit-and-events-separately/36267

No hope!

@tsteur
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tsteur commented Feb 28, 2020

@prazserendio I recommend you give more details in the forum otherwise it's not possible to say what the issue could be. It sounds like a misconfiguration but we'd need more details and ideally even a link to a URL to reproduce this issue.

@prazserendio
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Hello @tsteur,

I have added two pieces of code to my website :

  1. Matomo Javascript code
  2. Matomo Tag Manager code (1 Variable & 3 Triggers)

Position of the tracking code places on the html file :

<head>
<tag-manager code>
...........
...........
<tracking-code>
</head>

Usually when a user visits the page their Visit Actions and Events should come under a single user like :

image (2)
But in my case there are two separate unique users entry created for Visit Action and Events respectively for a single user click a page :

cDs2S

The problem is Matomo captures the visit actions under a user and events under another user.

@prazserendio
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@prazserendio I recommend you give more details in the forum otherwise it's not possible to say what the issue could be. It sounds like a misconfiguration but we'd need more details and ideally even a link to a URL to reproduce this issue.

I have given more information and replied the same in the Matomo forum as well.

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